IT Systems Engineer

Support the IT Manager by maintaining and improving core infrastructure and providing 3rd Line Support. Manage Windows servers and Active Directory, cloud services, firewalls and internet systems, wired/wireless networks, endpoint packaging, printing and MDM. Monitor security and compliance, troubleshoot complex issues, and liaise with suppliers while supporting staff. Overview job description: This role supports the ongoing development and maintenance of the organisation's network and infrastructure, working closely with the IT Manager. You'll take ownership of server and cloud environments, strengthen security and resilience, and provide senior-level technical support to end users. Main duties and responsibilities:

• Administering and supporting Windows server infrastructure, including operating systems, core services, and directory objects (e.g., domain services, file/print, specialist application servers, voice/communications, and virtualised environments).
• Maintaining business continuity systems and virtual machine platforms, ensuring stability and recoverability.
• Developing and managing the organisation's cloud environment, including directory synchronisation and platform administration.
• Configuring and maintaining internet services including firewall/gateway controls, filtering, cloud email services, and secure remote access.
• Managing the physical network estate, including wired and wireless VLAN configuration and resilience measures.
• Packaging and deploying software to managed workstations and support desktop platforms and peripherals.
• Implementing infrastructure upgrades and maintaining secure configurations across server and cloud services.
• Maintaining security controls (AV, file protection, network protection tools), monitoring compliance, and helping safeguard organisational data.
• Supporting printing systems and device management (including tablet/mobile management), and troubleshooting issues across servers, endpoints, and network services.
• Liaising with suppliers and external partners as needed and contribute to staff technology training and guidance.
• Communicating clearly with teaching/administrative users while investigating and resolving technical faults and requests.

• Ownership of the organisation's data network (wired and wireless), server estate, back-end systems, and cloud services.
• Support for a broad managed desktop and mobile estate, plus key network-hosted services (e.g., access control and telephony-type platforms).
• Provide senior technical support to departments and end users.
• HND (or higher) in a computing discipline, or equivalent experience.
• Previous experience in a technical IT role.
• Strong communication, organisational skills, and a high standard of IT competency.
• Able to work collaboratively, remain flexible, respect confidentiality, and demonstrate reliability.