2nd Level Support Engineer - MitID & NemLog

IN Groupe Denmark operates MitID and NemLog-in. We are looking for a colleague who can help tackle the challenges involved in supporting and maintaining these critical national solutions, often under tight service level agreements (SLA) and in close collaboration with internal and external stakeholders.

In this role, you will join a dedicated team of four within the Customer Services department, which consists of 12 colleagues in total. You can expect a great balance between focused, high-quality work and a friendly atmosphere, with room for real-life stories, good laughs in the coffee breaks., * Deliver high-quality technical and development-oriented support, ensuring that all cases, managed through the ITSM platform, meet established service standards.

• Provide technical and development focused support, ensuring a consistently high standard of service for all cases handled through our ITSM platform.
• Take full end-to-end ownership of incidents and service requests, providing clear communication, timely updates, and proactive follow-through until resolution.
• Resolve incidents and service requests within the defined scope, consistently meeting SLA and OLA commitments while ensuring customer satisfaction.
• Manage and prioritize the support backlog efficiently, contributing to continuous improvement by creating and maintaining accurate and comprehensive knowledge-base documentation.

· Fluency in both Danish and English, with the ability to communicate effectively with technical and non-technical stakeholders.

· Solid understanding of microservices-based applications and modern IT architectures.

· Hands-on experience with technologies such as .NET, C#, Java, or similar programming languages, along with a basic understanding of SQL and DML concepts.

· Background in 2nd- or 3rd-level application support-debugging, troubleshooting, and incident analysis-is considered an advantage.

· Familiarity with the ITIL framework, Agile methodologies, and tools such as Jira and Confluence.

· Experience working with ServiceNow or another ITSM platform.

Personal Qualities

· Strong analytical and investigative mindset, with the ability to identify patterns, determine root causes, and resolve issues in complex IT systems efficiently.

· Comfortable working in a fast-paced environment, maintaining focus and delivering high-quality results even under pressure or tight deadlines.

· Self-driven and proactive, demonstrating initiative and the ability to work independently while staying aligned with goals and deliverables.

· Excellent communication and collaboration skills, with the ability to build strong relationships and work effectively across functions and teams.

A specialist in identity, secure transactions, and digital services, IN Groupe is the global leader in secure identity and trust services. Every day, our 4,000 employees across 40 countries work to ensure that everyone has access to a reliable and secure identity, both in the physical and digital worlds. With our solutions and our international network of 10 R&D centers, we support governments and businesses in more than 130 countries. Joining IN Groupe means helping to shape the future of the identity and secure transaction market. Become part of our international teams - driven by innovation and proud to design solutions that make life easier and protect personal data for millions of people around the world.