Service Desk Administrator

As the Service Desk Assistant, you'll be the first point of contact for internal and external customers, ensuring service requests are logged accurately and resolved efficiently., * Handling incoming calls and emails with confidence and professionalism

• Logging, tracking, and updating service requests via the ticketing system
• Supporting clients with basic troubleshooting and escalating issues where required
• Providing clear updates to customers on progress and resolution times
• Liaising with internal engineers and teams to ensure smooth issue resolution
• Maintaining accurate records and contributing to a shared knowledge base
• Assisting with performance reporting and service desk improvements

Office Angels are proud to be recruiting on behalf of our client, who are seeking a detail-oriented and customer-focused Service Desk Administrator to join their busy and supportive team. This is an excellent temp-to-perm opportunity for someone who enjoys providing first-class service and thrives in a fast-paced environment., * Previous experience within a help desk or service desk role (construction environment desirable)

• Confident communicator with a customer-focused approach
• Strong organisational skills and the ability to manage competing priorities
• Comfortable using ticketing systems and Microsoft Office (Outlook, Excel)
• A proactive team player with excellent attention to detail
• Calm, professional, and adaptable under pressure

Accrued holiday pay Access to discount schemes & rewards Dedicated consultant support Opportunity to secure a permanent position with a growing business Why Apply?

This role offers variety, responsibility, and the chance to develop your career within a professional and supportive environment. If you're looking for a role where no two days are the same, we'd love to hear from you!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.