PSO Product Owner

We are seeking a Product Owner - Planning, Scheduling & Optimisation to take full IT ownership of enterprise planning and scheduling platforms supporting field-based service delivery.

This role is responsible for how the systems are configured, optimised, integrated, and governed to ensure they effectively support operational delivery across maintenance, mobile engineering, and cleaning services., We are looking for a hands-on product owner with deep system configuration expertise who can translate real-world operational requirements into scalable, automated scheduling logic., Act as the IT product owner for planning, scheduling, and optimisation systems

Own and configure system rules, constraints, parameters, and optimisation logic

Translate workforce, SLA, and service requirements into robust, scalable system configuration

Manage the full change and release lifecycle, including enhancements, vendor releases, testing, and deployment

Lead system integrations with FM systems, asset platforms, and mobile workforce applications

Ensure data accuracy, integrity, and reliability across jobs, assets, skills, and availability

Monitor system performance and optimisation effectiveness, resolving issues proactively

Act as an escalation point for system issues impacting operational service delivery

This is not a purely strategic role; it requires strong technical ownership, attention to detail, and accountability for system performance, stability, and data quality., Strong hands-on experience configuring planning, scheduling, or field service management systems

Proven ability to manage scheduling rules, constraints, priorities, and optimisation logic

Strong data and analytical capability, including confidence working with SQL or similar tools

Experience managing system integrations, APIs, and enterprise data flows

Solid understanding of change, release, and environment management in business-critical systems

Ability to work effectively between IT and operations, communicating technical concepts clearly

Confident challenging requirements that risk system integrity, performance, or scalability, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.