Digital Change Manager - AI Delivery

We're looking for a motivated Digital Change Manager ( also known as an AI Delivery Manager ) to support with the delivery of priority AI pilots that support the Engage Transformation Programme (ETP), exploring how AI can unlock new capabilities to deliver a more relevant and timely experience for our audience.

This role will translate business needs into clear pilot requirements, coordinate cross functional teams and suppliers, and ensure pilots progress efficiently through each stage of delivery . You will play a key part in helping CRUK identify where AI can genuinely enhance personalisation, strengthen marketing performance, and drive greater return on marketing investment.

What will I be doing?

• Translate business needs into clear marketing technology requirements to shape viable , outcome-focused pilots that deliver on marketing objectives
• Support the design and delivery of AI pilots aligned to the Marketing, Fundraising & Engagement AI strategy, ensuring pilots are scoped and executed against agreed timelines and success criteria.
• Coordinate internal pilot teams and external suppliers (where relevant) to onboard, brief and mobilise the delivery team required for the pilot.
• Support the approval of new suppliers and AI tools through engagement with key stakeholders (e.g. legal, procurement, data privacy and information security) alongside relevant governance forums to ensure safe, compliant and timely pilot delivery.
• Proactively identify , manage and escalate risks, issues and dependencies to ensure pilots stay on track and keep stakeholders informed.
• Prepare clear and meaningful delivery updates, including progress, risks and outstanding decisions to key pilot governance groups.
• Produce high-level delivery artefacts (pilot plans, risk logs, status updates, opportunity sizing) to help inform decision making and drive pilot momentum.
• Build strong working relationships with business owners, governance groups and SMEs across marketing and technology to ensure pilots support broader organisational ambitions.
• Feed learnings and insights into current and future delivery, ensuring learnings are documented, pilots learn from each other and contribute to the long-term transformational roadmap.

• Significant experience delivering digital marketing or MarTech focused projects or pilots across multiple teams or departments.
• Proven ability to capture and interpret business needs and marketing ambitions, translating them into clear and actionable technology or supplier requirements.
• Experience onboarding new suppliers and navigating approval processes across legal, procurement, data privacy, information security and other key functions.
• Experience working with external technology suppliers or internal technology engineering teams, adapting their delivery approach or artefacts to meet organisational needs.
• Experience supporting AI, data led or innovation driven pilots within a marketing or digital context.
• Strong understanding of personalisation, customer experience and journey led marketing approaches.

Technical Skills

• Strong communication skills, able to simplify complexity, articulate risks and blockers, and present clear delivery updates to senior stakeholders.
• Ability to sequence work logically and deliver structured progress in evolving or ambiguous environments.

Behaviours

• Collaborative : builds strong relationships across teams, fosters open communication and drives cross functional alignment while delivering at pace.

• Outcome oriented : focuses on delivering measurable value, ensuring pilots progress toward clear business and audience outcomes, with a willingness to stop or pivot pilots that are not achieving the required outcomes.

• Agile : comfortable working in a fast moving environment, able to navigate uncertainty and adjust plans to maintain momentum.

Our organisation values are designed to guide all that we do .

Bold: Act with ambition, courage and determination

Credible: Act with rigour and professionalism

Human : Act to have a positive impact on people

Together: Act inclusively and collaboratively

We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.