Software Developer, Global Operations

GO Systems, within Product and Regulatory Operations (PRO), comprises a technically-minded team working to develop and execute a strategy for unified, interoperable infrastructure across Global Operations (GO). GO Systems enables production workflow maturity within the tooling dimension for GO by identifying appropriate tooling strategies to solve business problems and partnering with key engineering partners to execute against those strategies.We are looking for a full-time, full-stack software developer to join us. Our full stack developers help to scale and mature our tech stack by implementing new features, and last mile code changes, removing engineering bottlenecks across our various products., * Extend our support platform and internal tools by building workflows and high-quality tools that enable operations to scale

• Code using primarily PHP/Hack and JavaScript/React
• Guide design and code reviews
• Use software engineering skill sets to drive meaningful business impact by looking at problems through an operational lens
• Improve and adopt AI across Global Operations
• Business case development to support new and improved processes for consumers, businesses and partners that leverage our products
• Work extensively with our cross-functional stakeholders like engineering, product management, legal, partnerships, business development and marketing
• Drive and measure tool health, while supporting bug and incident management processes
• Communicate and collaborate cross-functionally to align priorities with stakeholders across the family of Apps and influence organizational roadmaps
• Gather, analyze and utilize relevant data to develop ways to improve the overall support experience

• BA / BSc degree in Engineering, Computer Science or related field or international equivalent
• 12+ years Experience building and shipping projects across the full stack (frontend, backend, and data layers)
• Analytical-thinking and problem-solving experience
• Experience working across a global multicultural and multilingual team, solving problems and designing business operations from scratch
• Experience communicating and influencing cross-functional partners (both technical and non-technical audiences) in large multi national environment
• Experience driving end-to-end execution of complex, multi-team projects while defining technical strategy and roadmaps, * Experience with internal tool development incorporating WFM knowledge and bug management
• Experience of consistently working under your own initiative and prioritization of work with minimal input
• Experience with AI technologies
• Experience with scrum and agile development methodologies in delivering roadmaps
• Proven collaboration and communication skills across a global team
• Experience with customer support/operations software-oriented projects
• Knowledgeable in driving solutions for global operational teams
• Experience with process change management or process improvement
• Experience working in a technology company, consulting firm or an equivalent productive environment
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies