Support & Systems Administrator

You will be part of a 2 person IT team, supporting approximately 50 members of staff in our Greenwich office, providing services for over 300 self-employed legal professionals. The role will involve all levels of IT support from basic printer and desktop application support; report creation; testing developments on our bespoke systems and server & infrastructure support and maintenance. At times, you will be the sole point of contact for the department.

· The creation and provision of regular and ad-hoc business reports and management information using SQL queries, MS Access queries and Crystal Reports, is a central component of the role.

· You will create and maintain documentation of IT processes e.g. new starter/leaver processes, and ensure that logs are kept of administrative actions where necessary.

· Ensuring that up to date asset logs are kept and that Desktop PC's are fully patched and secure with the latest OS and anti-virus updates.

· You will provide support and technical assistance to staff, regarding general network and end user PC, printer and telephone issues. You will also provide support to clients & suppliers who are using LPC Law systems and need assistance completing tasks or troubleshooting problems.

· Creation of new user accounts in Active Directory and setting up new user profiles with the appropriate permissions with Active Directory, NTFS file shares and SQL Server.

Do you have experience in SQL?, · You will support the Head of IT with testing developments to our bespoke Instruction Management System, knowledge of SQL Server or other RDBMS would be an advantage.

· Manage the day to day maintenance and operation of the companies IT systems.

· You must be able to work independently and on your own initiative, troubleshooting problems and providing solutions.

· The role will entail access to, and the processing of sensitive client data, and you must understand the need for security and confidentiality of this data to protect LPC Law, it's clients and third parties.

The candidate

· You should have experience of creating database queries and reports using one or more of MS Access, SQL Server, Crystal Reports, PowerBI and Excel.

· Your technical knowledge and/or experience must include the following: Active Directory, NTFS Permissions, General network principles, Microsoft Cloud i.e. Azure/Exchange Office 2016/365 and Windows Server 2012 to 2019.

· A bright and enthusiastic individual, you will have previous experience of working in a business reporting or IT support role.

· You must be organised, have excellent time management and be aware of the need for client focus and confidentiality.

· You will have a strong attention to detail and a 'can do attitude'. As part of a team of 2, your manager will be unavailable at times and you must be able to work independently and on your own initiative.

· You will be able to identify improvements to processes within the IT department and in the wider business.

· 7.5 hours per day, 9:00am - 5:30pm with 1 hour for lunch

· This is a full-time position, based in our offices in Greenwich.