Service Delivery Senior Applications Consultant

QAD is looking for a Service Delivery Senior Applications Consultant to work with the Service Delivery Extended Support Application team of QAD. If you are looking to develop a career in Cloud ERP Software business and become an expert Service Delivery Analyst for QAD's ERP software to our clients in the manufacturing area - this is the job for you!! You will be part of a Global Customer support team and get an opportunity to work with the colleagues working out of different countries, you will get an exposure to learn and work on different advanced technologies and expand your responsibilities within the organization If you are looking for an opportunity to build your career in an international environment and are willing to learn about our system and functional processes, we are looking forward to receiving your candidature!

The position is remote with the ability to travel to Barcelona, Spain. What you will do:

• Detailed analysis on the reported issues reported by customers
• Provide timely solutions by completing the proper technical assessment of the reported issue
• Technical verification and triage of reported issue, refer the technical and functional specs for performing the triage
• Duplication of issue in non-production customer environments, create a proper test document and provide customer a solution in detailed steps for customer to perform one round of testing at their end
• Continuous monitoring of the incoming issues
• Process adherence for all the Service Delivery processes and guidelines
• Consult Service Delivery support team senior consultants for any queries on standard product behaviour
• Continuously providing training to the Junior team members
• Continuously learn the new concepts and prepared for new challenges for providing seamless support to Global customers
• Attend the designated training on frequent basis which would help to enhance the skills in the given job profile

• Graduation/Post Graduation in Computers Science/Engineering, Knowledge on ERP Lifecycle Business, Accounting. Logistics, Production Operations/Manufacturing Management, Information Technology, or equivalent or related field or equivalent corresponding relevant experience.
• Minimum 4 to 6 years relevant experience handling customer support operations
• Proper Desktop management skills, working knowledge of QAD technologies, platforms and languages i.e. Progress, Open Source technologies, Scripting, Java, HTML, XML etc, Database Management (SQL,Procedures)
• Good Analytical & Functional skills and ability to understand the business needs
• Very good command of English as well as exceptional verbal and written communication skills

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage. At QAD, we do more than sell manufacturing ERP software. We develop innovative products, foster growth and creativity, encourage collaboration and teamwork, and build strong communities across the world. The company was founded in 1979 on the foundation of helping people make their manufacturing business a success. To us, success is having happy customers, customers who love our product. And success is happy employees, who learn, grow and are connected to one another. This is what drives us. This is who we are. And we love what we do.