Implementation Manager
Role details
Job location
Tech stack
Job description
This is an exciting opportunity to join Exemplar Health Care as an Implementation Manager to drive the scale up and acceleration of the "Exemplar Way" our Continuous Improvement Programme across our network of homes.
In this role, you'll take responsibility for creating and implementing best practice initiatives in line with standard ways of working, endorsing a continuous improvement culture and is committed to improving local leadership to empower unit led teams to deliver the benefits of the programme.
The Implementation Managers are responsible for the development and implementation of the products and initiatives created through the Exemplar Way programme, working in partnership with our Continuous Improvement partners. Working closely with Home Based and central service colleagues, developing and delivering solutions and plans that meet our operational requirements and objectives, You'll be at the heart of driving a culture of continuous improvement across our services by:
- Partnering with Home Managers and Regional Directors to improve care quality, reduce harm and optimise operational performance
- Coaching teams to solve problems, remove waste, and improve outcomes using Lean thinking
- Leading improvement projects that make a real difference to people's lives
- Facilitating engaging workshops (e.g. process mapping, root cause analysis, improvement events)
- Using data and insight to identify improvement opportunities and track progress
- Embedding simple, sustainable ways of working that teams can own and build on through empowered leadership
- Supporting the development of future leaders through coaching and capability building
- Establishing training requirements and delivering training for the Exemplar Way including documented training materials, videos and ensuring relevant key documents are in place to support training delivery
- Reporting as required by the programme and Steering Committee, in addition to scheduled and ad hoc reports as required by the business or the programme.
Requirements
Above all, you're someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You'll also have:
- Experience in a Lean or Continuous Improvement role (healthcare or social care is a bonus)
- A strong understanding of improvement tools (e.g. A3 thinking, 5 Whys, standard work, visual management, Rapid Improvement events, PDSA, process mapping, )
- A natural coach who enjoys developing others and building confidence in teams
- Able to build relationships quickly and influence at all levels
- Curious, practical, and focused on making things better every day
- Driven by improving outcomes for people who use our services
- Experience of providing systems training to end users in a distributed workforce
- Experience of providing ongoing user support on systems including IT
- Excellent command of MS applications such as Word, Excel, PowerPoint, and Outlook
Benefits & conditions
We offer great rewards and perks including:
- excellent supervision, peer support, learning opportunities and career prospects
- retail and lifestyle discounts
- free DBS check
- electric car salary sacrifice scheme
- 24/7 counselling and support
- Blue Light Card eligibility.
