Systems Engineer

You will play a key role in delivering secure, reliable and highly available services across AQA. In this role, you will join a collaborative and forward-thinking Enterprise Technology team that is constantly evolving its services to meet the needs of colleagues and learners. You will contribute to an environment where technology is used confidently, safely and effectively, supporting the wider organisation to deliver exceptional outcomes., You will ensure the smooth operation, security and continual improvement of AQA's on-premise and cloud infrastructure. Your work will directly support colleagues across the organisation by strengthening the resilience, performance and security of critical services. In this role, you will help shape AQA's technology landscape and contribute to services that support learners and enable staff, * Managing and maintaining secure, robust and cost-effective on-premise and cloud services, including physical and virtual infrastructure.

• Investigating and resolving complex 3rd line incidents within SLAs, ensuring strong communication throughout.
• Supporting lifecycle management, continuous improvement and adoption of new technologies into service.

What we are looking for

• Strong experience across IT infrastructure and networking technologies including;

• Physical and virtual server & storage platforms such as HPE, Nimble, VMware & Hyper-V

• Microsoft cloud platforms, specifically Azure & Azure Local

• Management and monitoring tools such as Azure Arc, M365, InTune, Solarwinds, ThousandEyes, LogicMonitor and similar

• Backup platforms including Rubrik, Azure backup / MABS

• Fundamental networking knowledge, ideally with Cisco & Meraki infrastructure.

• Experience dealing with ISP's and MSP's to achieve technical outcomes

• Good understanding of ISO/IEC27001, Cyber Essentials Plus, ITIL and secure infrastructure practices.
• Excellent analytical and problem solving skills, with the ability to resolve complex issues and contribute to service improvements.
• Ability to collaborate with colleagues, stakeholders and suppliers to deliver high quality services.
• Experience with automation through scripting such as PowerShell, supporting efficiency and scalability.

• The opportunity to work across enterprise scale technologies and contribute to key organisational services.
• Professional growth through exposure to new technologies and support for industry recognised certifications.
• 25 days' annual leave, rising to 30 with service, plus bank holidays and extra closure days at Christmas
• A 35-hour working week with flexible working arrangements
• Excellent contributory pension scheme (6%-11.5% depending on your contribution)
• Life assurance, BUPA PMI, and health cash plan
• Enhanced maternity and paternity schemes