Helpdesk Administrator

• Answer customer switchboard calls efficiently and transfer to the correct department
• Ensure QHSE documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
• Log tasks on Concept Helpdesk system and assign to the correct engineer
• Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
• Running CAFM Reports as required.
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.

• UK / EU citizen or valid work permit
• Administration experience
• Excellent communication skills - both written and verbal
• Customer service experience
• Good working knowledge of Microsoft Office

Our client employs around 30,000 people in the UK and partners with clients in many sectors across business and industry; hotels, restaurants, commercial offices, sports and leisure; energy and resources; government and agencies; healthcare; justice and defence. They are looking to recruit a Help Desk Operative based at a prestigious site in St Helens. To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company!