HRIS Services & Operations Lead
Role details
Job location
Tech stack
Job description
As the HRIS Services & Operations Lead, you will be responsible for the global RUN of the HRIS as (Success Factor) well as the execution of Group HR operations (HR campaigns, data updates, M&A support, etc.). You will ensure system stability, operational quality, smooth user support, and the successful execution of HR campaigns, within an international and matrix environment. You will manage a team of internal and external resources (HRIS Managers, RUN Coordinator, external support) and act as the primary HRIS point of contact for regional and country RUN teams, supporting their capability building and adoption of Group standards.
Your missions include: RUN, HR Operations & Service Quality
- Lead the global RUN of SuccessFactors / Sonepeople and ensure system availability, stability, and performance.
- Oversee user support and ensure smooth handling of incidents and requests.
- Manage and coordinate Group HR campaigns (performance, compensation, talent, etc.) and communicate completion rates.
- Coordinate HR operations requiring HRIS actions (imports, mass updates, workflows, synchronizations).
Releases, Enhancements & Projects
- Prepare and coordinate HRIS releases in collaboration with HRIS, IT, and vendors.
- Perform configuration updates following validation by the HRIS Senior Specialist.
- Manage evolutionary maintenance, including:
- Functional and technical analysis of requests,
- Configuration in collaboration with HRIS Specialists and integrators,
- Test plan preparation, regression management, and test campaigns,
- Documentation updates,
- User communication.
- Participate in HRIS project testing phases.
- Work closely with the HR Transformation team, the HR Data Analytics & AI Lead, and the HRIS Project Manager across all HRIS projects.
UX, Communication & Continuous Improvement
- Drive and continuously improve the user experience (UX) of Sonepeople based on user feedback, support metrics, and observed usage.
- Identify user pain points and coordinate corrective actions with HRIS, IT, Data teams, and vendors.
- Implement proactive and structured communication on incidents, system changes, HR campaigns, and RUN activities.
Contribute to the continuous improvement of digital HR processes and user experience. Governance & Performance Management
- Define and manage Service Level Agreements (SLAs).
- Analyze operational KPIs (tickets, SLAs, incidents) and ensure regular communication to Regions and Countries.
- Redesign and continuously update support documentation.
- Deploy tools to increase user autonomy (loaders, automations, bots).
- Monitor support activity, manage corrective action plans, and oversee external resources based on workload.
- Implement regional and country-level follow-up during HR campaigns.
Requirements
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8+ years of experience
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Foreign languages: proficiency in both written and spoken English and French is essential.
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SuccessFactors expertise.
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Strong understanding of HRIS architectures.
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Ticketing, testing, and SLA monitoring tools.
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Strong operational leadership with a customer-service mindset.
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Ability to structure, manage, and scale RUN operations at Group level.
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Ability to influence practices and drive adherence to standards.
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Ability to unite stakeholders in an international and matrix environment.
Benefits & conditions
The team - Our dynamic, multidisciplinary, open-minded and talented team is eager to welcome additional skills to continue to meet the challenge. 75% reimbursement of your monthly or annual transport pass. Swile Ticket restaurant card Gym exclusively reserved for the company and made available to employees free of charge. Sustainable mobility package Health insurance & Welfare Employee Savings Plan & Profit Sharing Bonus. Recruitment process Interview with the hiring manager Interview with an HR Member Interview with a Skip Level
