Helpdesk Administrator

I am currently looking for a Helpdesk Administrator to join one of the large Facilities Management companies in the UK across their Life Sciences & Manufacturing division in Borehamwood at an exciting site. The successful Helpdesk will report directly into the accounts contract manager and will provide support in the day-to-management of the contracted team.

As a company they can offer great career progression, upskilling opportunities as well as a great benefits package.

Job Responsibilities:

• Client Helpdesk on update and closure of Planned and Reactive Tasks
• Provide Management Information data to Account Manager and Client Teams for monthly reporting.
• Maintain Compliance Tracker document and ensure Statutory Certification is received and uploaded within agreed timescales.
• Vocational Administration relating to Engineer Holiday and Sickness reporting and recording, uniform, tools and equipment etc
• Assist the Account Manager with the production of quotations for additional works and Projects.
• Liaise with PPM Team for scheduling and booking in of Subcontractor visits according to published PPM Plan.
• Collation of engineer reports and raising of Remedial Tasks.
• Assist the Commercial Team with monthly Applications and periodic Maintenance billing
• Assist the Account Manager with the production of all internal and external reports
• General Office and Communications duties
• Liaison with internal departments on behalf of Account Manager
• Any other duties as and when required that are commensurate to the role

• Strong IT skills including MS office suites and CAFM systems
• DBS cleared or able to pass a DBS
• Diligent and numerate with excellent attention to detail
• Ability to work as part of a team
• Excellent communication skills