Software Applications Support

Elmhurst Energy

Lutterworth, United Kingdom

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Compensation

£ 30K

Job location

Remote

Lutterworth, United Kingdom

Tech stack

Testing (Software)

Software Applications

DevOps

IIS

Windows Server

Program Analysis

Software Engineering

SQL Databases

TortoiseSVN

Postman

Job description

At Elmhurst Energy, software is at the heart of what we do. Although not a software company, our expertise in IT applications is at the core of our business success, playing a key role in maintaining our position as the building energy rating industry leaders promoting the Elmhurst brand through the development of software. Demands from Government and other bodies ensure that we continue to improve the methodology on which applications are based which increases the degree of variation and complexity inherent in the process.

Government initiatives and developments around energy efficiency, as well our own ongoing success as the industry leaders in the building energy rating industry, means we are looking to grow the size of our Software Analysis team., As Software Applications Support, your primary duties are to manage software issues raised via our helpdesk system. Normal duties in the role of a Software Applications Support include:

Provide excellent levels of software support to our customers, integrated partners and staff within their assigned Service Level agreements
Diagnose and troubleshoot software problems, working closely with staff to identify and resolve our customer's issues effectively.
Document and track customer issues in a helpdesk system, ensuring accurate and timely resolution.
Collaborate with our development and Software Applications team to escalate and prioritise critical issues and software bugs.
Assist in the creation and maintenance of knowledge base articles, FAQs, and user guides to help users find solutions independently.
Participate in software testing and quality assurance activities to ensure the release of reliable and user-friendly software products.
Stay updated on industry trends and best practices to continuously enhance your support skills.

Requirements

Do you have experience in Software testing?, People are what make Elmhurst great. It is the drive and commitment of our people that creates our success, which is why we focus on recruiting and developing the best talent.

We are seeking an individual who possesses a strong 'Can-Do' attitude, willing to go the extra mile to provide a positive customer experience

Our ideal candidate will have:

Proven experience in software application support or a similar role
A 'Can-Do' attitude, willing to go the extra mile to provide a positive experience.
A passion for technology
An analytical mind-set with strong problem solving skills with a keen attention to detail.
A good communicator for verbal and written correspondence.
Ability to work independently and collaborate effectively with cross-functional teams

Preferred (but not essential) skills and qualifications:

Relative working experience in a similar role of Software Applications support
Recognised software testing qualification or equivalent would be an advantage
Product Experience: It would be great if you have any of the following or similar:
Microsoft: Azure DevOps, SQl, Reporting, IIS, Server 2019
Tortoise SVN Revision/Software control repository
Postman API testing
Sauce labs - mobile apps testing· Familiarity with software development processes and quality assurance practices is a plus., * Software application support or similar: 1 year (required)
Familiarity with software development process: 1 year (required)