VodafoneThree - Mobile Benchmark Lead

We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team., This role leads the Benchmark function within Mobile Network Quality team, ensuring mobile network performance aligns with benchmark priorities and business needs (marketing claims). It requires strong technical insight and analytical processes to drive continuous improvement and stakeholder confidence. It provides regular competitor intelligence insights

• Act as the subject matter expert on mobile performance, specialized in benchmarking aspect of it (drive-test and crowd-data based), within NQCXI department, enabling effective prioritization of wider Networks department actions to achieve business required marketing claims (e.g. UK's Best Network, UK's Most Reliable network, etc.).
• Develop and maintain geographic mobile performance model, which precisely quantifies geographical areas and systematic issues which are essential for the achievement of business required marketing claims.
• Lead the analysis and provide regular insights into mobile benchmark results, including the competitor intelligence, to assure VodafoneThree competitiveness on the market.
• Represent NQCXI department in mobile network forums, building strong relationships, to provide timely information to NQCXI team on ongoing RAN activities, and to provide impact analysis of said RAN activities to benchmarking.
• Drive continuous improvement of team's analytical expertise and capability
• Provide technical leadership and mentoring to junior analysts and mobile performance reporting teams within wider NQCXI department, fostering a culture of innovation and accountability.

• In-depth understanding of mobile network technologies, including 2G (GSM), 3G (UMTS), 4G (LTE), and 5G NR, with a focus on radio access network (RAN) architecture and performance characteristics.
• In-depth understanding of mobile benchmarking methodologies, drive-test and crowd-data based.
• Expertise in mobile network optimisation techniques, such as handover parameter tuning, neighbour cell management, load balancing, interference mitigation strategies, etc.
• Strong command of statistical modelling and data science techniques, including regression analysis, clustering, and time-series forecasting, to quantify customer dissatisfaction and predict network performance impacts.
• Knowledge of key mobile performance KPIs, such as call setup success rate (CSSR), drop call rate (DCR), throughput, latency, and coverage metrics, and how they correlate with customer experience indicators like rNPS.
• Understanding of mobile network planning and deployment processes, including spectrum management, site rollout, and RAN upgrades, to assess and communicate customer impact.
• Ability to translate complex technical models and performance insights into clear, compelling narratives, tailored for both technical and non-technical audiences, enabling effective decision-making across the business.
• Experience mentoring technical teams, with the ability to guide junior analysts and reporting teams in analytical best practices, model development, and performance interpretation.

We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( ) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity, and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you. #VodafoneThree #LI-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

We're here to build a network the UK can count on - one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online - we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future's being built - today. We're creating more than the UK's best network. We're helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there's space for you here. We're building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You'll join a team that genuinely cares - about each other, about our customers, and about the future we're building. From day one, you'll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you'll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We're not just expanding connectivity; we're reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You'll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you'll be helping to build a future that works better for everyone. We move at pace, because what we're building matters - and we're learning as we go. We're proud of the progress we've made, but we're just getting started. Join our UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers. What You'll Do We're creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers' experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before. There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we've known before is taking shape. We're not just building a company. We're going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity.