IT Support Technician

• Provide first and second-line technical support to users via phone, email, and in person
• Diagnose and resolve hardware, software, and network issues
• Manage and prioritise support tickets using the helpdesk system (Manage Engine)
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
• Administer user accounts (Active Directory / Microsoft 365) including permissions and group policies
• Support and maintain Windows operating systems and business applications
• Assist with network infrastructure support (switches, routers, Wi-Fi)
• Support backup systems and basic server administration tasks
• Maintain accurate IT documentation and asset registers
• Assist with IT projects, system upgrades, and rollouts
• Ensure compliance with cybersecurity and data protection policies

• Minimum 1 years' experience in an IT support environment
• Strong knowledge of Windows 11, Windows Server 2022 and Microsoft 365
• Awareness of Citrix and virtualisation
• Experience with Active Directory and user account management
• Understanding of basic networking principles (TCP/IP, DNS, DHCP)
• Experience supporting printers, mobile devices, and peripherals
• Familiarity with remote support tools and ticketing systems
• Basic understanding of cybersecurity best practices
• Experience with backup solutions and endpoint security tools (desirable)
• Experience with Intune

Skills & Attributes

• Strong problem-solving and troubleshooting abilities
• Excellent communication and customer service skills
• Ability to prioritise and manage workload effectively
• Attention to detail and strong organisational skills
• Ability to work independently and as part of a team
• Professional and approachable manner

Are you passionate about computers, technology, and driven to make a real difference in a fast-paced business environment? We are on the lookout for a dynamic, solutions-oriented IT Support Technician to join our IT team. If you have at least a year of hands-on experience and thrive on tackling new challenges, you'll excel in this role. You'll be at the frontline-providing first and second-line technical support across the organisation, ensuring our systems, devices, and people stay connected and operational. This is a great opportunity to take your IT career to the next level, make an impact, and grow alongside a team that values innovation and expertise. Why work for Maritime Transport?

• Competitive salary
• Annual salary review (discretionary).
• Annual bonus (discretionary).
• 25 days holiday plus 8 bank holidays on top from day 1.
• Life assurance cover from day 1.
• Big discounts on MSC cruises for yourself, family and friends
• Group personal pension.
• Employee assistance programme.
• You'll be working for one of the market leaders
• You'll be working for one of the market leaders

Maritime is a family-owned UK-based transport company and since its inception in 2001 has grown to be a market-leader offering container transport and curtain-sided distribution services. With a network of over 40 depots spanning the UK Maritime offers transport and logistics solutions to a large and growing customer base, and works with a high number of large blue chip businesses. Join a winning team.