IT Service Desk Graduate (Six-month fixed term contract)

IT Service Desk EMEA Graduate provides onsite and remote technical support for day-to-day IT needs and contributes to the smooth operation of workplace technologies. This role supports employees by assisting with troubleshooting, device preparation, and the basic execution of operational processes. This role is part of Digital Workplace Technology & Operations (DWT&O), delivering IT Services in partnership with the Global Operations Center (GOC). Together, Site IT and GOC form the Unified Global Service Desk model within DWTech&Ops., * Provide onsite and remote support for daily incidents and IT service requests.

• Resolve basic incidents and service requests requiring onsite or remote support.
• Support new hire onboarding: device preparation, account setup, workspace configuration.
• Troubleshoot basic issues on Windows/macOS, Office 365, Teams, Zoom, VPN, and business apps.
• Maintain professional, customer-centered communication.
• Perform basic daily/weekly functional checks.
• Provide basic support AV systems, meeting, conference rooms and shared collaboration spaces.
• Support full hardware lifecycle: asset receiving, tagging, inventory updates, basic imaging, preparation, device collection, and decommissioning.
• Assist with workstation moves, hardware swaps, office seating changes.
• Support remarketing and recycling initiatives.
• Perform simple server room inspections (visual/equipment/environmental).
• Escort vendors and assist senior engineers with cabling, hardware placement, or equipment handling.
• Cooperate with the Global Operations Center and Site IT teams on tickets and shared workflows., At Align, every smile matters. We're committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

In this role, you'll need …

• Finished your Degree's, Technical degree or Professional Training.
• 0-1 years of IT support or hands-on IT exposure (internships, labs, projects welcome).
• Basic understanding of IT fundamentals and common workplace technologies.
• Basic understanding of identity platforms (Active Directory, Cloud, Intune etc).
• Basic understanding networking fundamentals (DNS, DHCP, TCP/IP, VPN).
• Familiarity with Windows and macOS environments.
• Good communication, customer service skills and willingness to learn.
• Basic AV/meeting room technology understanding.
• Customer obsession mindset.
• Basic troubleshooting ability.
• Structured, organized work habits.
• Clear communication and teamwork.
• Adaptability and willingness to develop skills.
• Ability to lift up to 20 kg.
• Onsite presence required, occasional travel.
• Occasional after-hours support (events, moves, upgrades).
• Fast-paced, dynamic environment.
• English and Spanish - required.

Sound like a good fit? Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don't worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

Helping change millions of lives, one smile at a time.

Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward.

Want to find out what’s next for us—and for you?

Follow us here on LinkedIn for business updates and #lifeatalign stories, and check out our current opportunities at www.aligntech.com/careers.

About Align
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients.