ServiceNow Platform Architect

This is a senior architectural role with responsibility for ensuring ServiceNow remains scalable, secure, compliant and aligned to enterprise architecture principles, while supporting ongoing digital transformation at global scale.

The Role

As ServiceNow Platform Architect, you will act as the design authority for the ServiceNow platform, setting architectural standards, guardrails and patterns that shape all current and future implementations.

You will sit above individual projects and delivery teams, focusing on platform-wide architecture, governance and long-term sustainability, working closely with Enterprise Architecture, Security, Cloud and senior IT leadership.

This role is ideal for someone with deep ServiceNow knowledge who wants to operate at an enterprise, cross-domain architectural level rather than purely hands-on delivery., * Define and maintain the ServiceNow platform architecture, ensuring consistency across modules, regions and business units

• Establish and enforce architectural standards and best practice, covering:

• Configuration vs customisation

• Data models and CMDB architecture

• Integration and interface patterns

• Security and access models

Act as platform design authority, reviewing and approving solution designs and major technical decisions

Shape instance strategy, release management approach and upgrade readiness for a global user base

Ensure ServiceNow architecture aligns with:

• Enterprise Architecture principles
• Cloud and integration strategies
• Cyber security and compliance requirements

Support platform scalability, performance and resilience as adoption grows

Collaborate with Systems Integrators and internal delivery teams to ensure consistent architectural quality

Provide senior-level technical guidance and escalation for complex platform decisions

Stakeholder Engagement

• Work closely with Enterprise Architects to align ServiceNow with broader technology strategy
• Partner with Security, Infrastructure and Integration teams to maintain platform integrity
• Engage with senior IT and business stakeholders to translate enterprise needs into architectural outcomes
• Influence global stakeholders while balancing regional requirements with enterprise consistency

Essential

• Proven experience operating as a ServiceNow Platform or Technical Architect in a large organisation

• Strong understanding of ServiceNow architectural concepts, including:

• Multi-module platform design

• CMDB and data governance

• Integrations and enterprise interfaces

Experience working within complex, global environments

Ability to operate strategically while still retaining technical credibility

Strong decision-making and stakeholder influence skills

Desirable

• Experience in automotive, manufacturing or engineering-led enterprises
• Exposure to multiple ServiceNow product suites (e.g. ITSM, ITOM, HRSD, CSM, SecOps)
• Familiarity with enterprise architecture frameworks and governance models

Competitive Salary & Package