Client IT Engineering

Customer relationship management aiming at the adoption of digital solutions

• Creation of stakeholder maps or similar
• Creation of adoption dashboards and reports
• Overseeing the adoption journey of several types of stakeholders
• Resolving stakeholder complaints quickly and efficiently
• Contributing to the success of digital projects and initiatives by keeping stakeholders updated

to ensure their adoption of digital solutions

• Identifying the services needed to ensure stakeholder satisfaction
• Autonomously turn communication objectives into strategies, tasks and activities and oversee

/ contribute to their implementation

• Managing communications and defining strategies to increase results in line with defined

adoption targets (from awareness to action)

• Creating and enforcing plans that help meet the needs of stakeholders
• Reporting to relevant structures

Following tasks will also be performed by external service provider:

• Follow up on cost of solutions put in place for the customers
• Administration of the solution put in place for the customers

Do you have experience in Software development?, * Knowledge of customer relationship management practices and toolsMeeting Facilitation

• Good technical knowledge on the projects aspects.
• Practical knowledge of reporting methods.
• Good knowledge of project management tools e.g. MS Project, Microsoft Excel.
• Knowledge in software development methodologies and general architectural knowledge
• Very good communication skills with technical and non-technical audiences
• Analysis and problem solving skills
• Capability to write clear and structured technical documents
• Ability to participate in technical meetings and good communication skills
• Ability to work autonomously, managing his/her own workload independently, providing status

updates, liaising with others and escalating issues as appropriate.

• Strong interpersonal skills and ability to understand what each stakeholder wants and needs
• Aptitude to foster positive relationships