Technical Support Administrator

We're looking for a motivated and detail-driven Technical Support Administrator to join our team. In this role, you'll support our Director, Technical Support Manager, and dealer network to ensure smooth operations, accurate documentation, and outstanding customer service. You'll be a key point of contact for technical enquiries, training coordination, warranty processes, and administrative support across the business.

What You'll Be Doing

• Managing and processing warranty claims, ensuring all documentation is complete and accurate.

• Logging and submitting NCRs, tracking progress, and following up to ensure timely closure.

• Recording technical enquiries and collaborating with the Technical Support Manager to drive efficient resolutions.

• Maintaining all ROB notes with up-to-date, accurate information.

• Coordinating monthly on-site training sessions for dealer engineers, including scheduling and communication.

• Obtaining transport quotations and arranging transport bookings when required.

• Overseeing the demo fleet: scheduling bookings, tracking collections/returns, and maintaining precise records.

• Processing orders and supporting the sales team with administrative tasks.

• Managing the used stock list for the sales team.

• Raising invoices and purchase orders in line with business processes.

• Handling driver training enquiries and ensuring appropriate follow-up.

• Preparing and submitting monthly RBU sales reports., If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met

• Strong customer service skills and the ability to explain technical information clearly to non-technical users.

• Excellent organisational skills with a sharp eye for detail.

• Ability to work independently while also collaborating effectively within a team.

• Confidence using Microsoft Office applications for reporting, communication, and documentation.

• A proactive mindset and the ability to manage multiple tasks at once.

• Company contribultion pension
• Free on-site parking
• Life insurance
• Future development and career opportunities
• Profitshare bonus based on business performance
• High street discounts

Neckar Forklifts is a trusted and growing provider of high-quality materials-handling equipment, known for our commitment to innovation, reliability, and exceptional customer support. We work closely with a nationwide dealer network and pride ourselves on building strong, long-term relationships with customers across a wide range of industries.