ServiceNow Developer

The Technology Projects and Development department leads our technology improvement programme, focused on strengthening our IT estate, reducing costs, mitigating risk, and delivering technical enhancements. Our ServiceNow team plays a critical role in managing, maintaining, and developing the organisation's core IT Service Management (ITSM) platform. The team delivers platform enhancements, oversees daily operational checks-including integrations, Discovery, and LDAP sync-and provides high-quality support to multiple business areas. The ServiceNow team also partners closely with the wider organisation to deliver new features, scoped applications, and technology or business change projects that continue to evolve and optimise our ServiceNow capability.

The ServiceNow Developer designs, builds, and enhances secure, scalable solutions on the ServiceNow platform to support Technology Operations and wider business functions, translating complex requirements into high-quality technical designs aligned with best practice and governance standards. Working across the full development lifecycle, the role collaborates closely with stakeholders, ITSM teams, product owners, platform administrators, and third-party suppliers to ensure reliable service delivery and continual improvement. The developer also contributes to the strategic evolution of the platform by identifying opportunities for automation, improved user experience, and operational efficiency, while maintaining platform stability through regular health checks, integration management, upgrades, and adherence to the Technology Change Management process.

What you'll be doing:

• Design, develop, and implement solutions on the ServiceNow platform including custom applications, integrations, workflows, and automation.
• Support platform upgrades, testing, and validation activities ensuring stability and continuity across environments.
• Develop, test, and deploy enhancements following Agile methodologies.
• Conduct root-cause analysis, troubleshoot issues, and resolve defects across modules such as Incident, Problem, Change, CMDB, Service Catalog, Discovery & Service Mapping, and others.
• Perform data analysis, clean-up, configuration synchronisation, and system health checks.
• Create and maintain technical documentation including solution designs, configurations, release notes, and training material.
• Collaborate with internal teams and third-party suppliers to understand requirements and deliver effective technical outcomes.
• Ensure all changes follow the Technology Change Management process.

Identify opportunities for automation, optimisation, and improved user experience

Do you have experience in ServiceNow?, Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes., We're looking for an experienced ServiceNow Developer strong technical capability and a continuous-improvement mindset. Someone who can shape the platform's future while keeping today's services running smoothly., * Extensive hands-on experience developing on the ServiceNow platform, including building custom applications, workflows, client/server-side scripting, UI policies, business rules, integrations, upgrades and automation solutions against ITSM modules.

• Good foundation in JavaScript, Glide API, Flow Designer, and ServiceNow's scripting frameworks, with the ability to design scalable, efficient technical solutions with a Certification in ServiceNow System Administration (CSA).
• Familiarity with cloud-based platforms, web architectures, and enterprise security principles, ensuring all solutions follow best practice and governance with a strong understanding in IT Support and ITIL process.
• Able to diagnose and resolve complex platform issues across workflows, integrations, data integrity, and performance, ensuring minimal disruption to services with strong experience in problem solving and investigations.
• Ability to translate business requirements into well-structured technical solutions, ensuring alignment with best practice, platform capability, and stakeholder expectations with experience in design solutions and following development lifecycles.

Desirable Criteria:

• Experience diagnosing multi-layered issues involving integrations, data quality, or cross-platform dependencies.
• Experience supporting workshops, requirements-gathering sessions, and technical discussions with stakeholders with the ability to interpret complex or incomplete requirements and translate them into viable technical solutions.
• Able to demonstrate consistent attention to detail, ensuring accuracy in development, testing, and configuration activities with clear communication and prioritisation skills.
• Other ServiceNow certifications such as Certified; Application Developer (CAD) or ITSM, CMDB, Discovery or other implementation-specific certifications.

We reward you for the work you do, whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts. We also have benefits to support whatever stage of life you are in, including:

• Competitive parental leave (26 weeks full pay)
• Private medical insurance (optional taxable benefit)
• 10% non-contributory pension (increasing with length of service)