Transition Manager
Role details
Job location
Tech stack
Job description
As the Transition Manager, you will play a crucial role in collaborating with the Service Design Manager and the Project Management team to ensure the successful transition of new and changing services into the live service environment according to key deliverables. You will oversee and be responsible for executing top-tier transition processes that facilitate a seamless customer experience from project initiation to live service.
In this role, you will proactively define and implement processes and operational best practices in service onboarding and in-life service management. Additionally, you will act as a gatekeeper, ensuring a 'Soft Landing' approach when delivering services into live support.
Responsibilities
As the Transition Manager, you will play a key role within the IT Service Management Team, ensuring the smooth planning, coordination, and delivery of service transitions into live operational environments across the organisation.
Your responsibilities will include:
- Oversee the end-to-end transition process for new and modified IT services ensuring compliance across all supporting functional areas.
- Ensure all transition activities are completed on time, within scope, and meet quality standards.
- Act as the primary point of contact for all transition-related issues and escalations.
- Ensure new Services have a fully developed end-to-end support structure throughout the Node4 operations ecosystem.
- Ensure effective decommissioning of services that are deemed `end of life.
- Ensure the weekly convening of the Service Acceptance Board (SAB) to facilitate the onboarding of new services.
- Manage the ServiceNow Transition request queue by ensuring timely completion of service transition matrices (STM) and Service Acceptance Board (SAB) upon request.
- Ensure training requirements and any other non-functional requirements are defined and delivered against the agreed Operational Acceptance Criteria (OAC).
- Support in transitioning new services or technologies into support by working with the relevant delivery and support teams.
Requirements
- Experience supporting high growth. -
- Be an effective manager of your own time.
- Enjoy working in a fast-paced and energetic environment.
- Confidence to work and communicate with a variety of audiences in a professional manner.
- Excellent time management skills and an ability to prioritise and multi-task.
- Attention to detail and getting it right first time.
- Ability to work proactively and to tight deadlines.
- Good customer service skills and ability to proactively manage customer expectations.
- ITIL foundation qualified (v3 or v4)
Benefits & conditions
- Hybrid Working
- Private Medical Insurance or Company Paid Health Cash Plan
- Employee Assistance Program
- 25 days holidays plus your birthday off
- Option to purchase additional holiday (up to 5 days)
- Company Pension Scheme
- Life Assurance x 4
- A diverse workforce
- Employee investment with Node4 training Academy
- Family savings and shopping discounts through the Node4 benefits portal.
- Discounted Gym Membership
- Modern facilities with open and welcoming breakout areas
- Company Social events
- Never ending supply of hot and cold drinks, biscuits, sweets, and fruit
