3rd Line IT Engineer

We're working with a growing UK organisation looking to bring in a 3rd Line IT Engineer to support and strengthen their central IT function.

This is a great opportunity for someone stepping up from 2nd line or an established 3rd line engineer who enjoys a mix of hands-on support, infrastructure exposure, and project work.

What you'll be doing:

• Providing 3rd line support across a varied technical environment
• Owning and resolving complex incidents (including P1s)
• Monitoring infrastructure (backups, alerts, performance)
• Supporting cloud and on-prem environments
• Working closely with infrastructure and project teams
• Mentoring junior engineers and improving service delivery
• Acting as a key escalation point and technical SME

• Strong experience in 2nd/3rd line support roles

• Good knowledge across:

• Microsoft 365 / Azure AD

• Windows Server & Active Directory

• Networking (DNS, DHCP, VPNs, firewalls)

• Virtualisation (VMware / Hyper-V)

Exposure to cloud (Azure/AWS) and hybrid environments

Experience with ticketing systems (ServiceNow, Freshservice, etc.)

Scripting (PowerShell ideal)

Strong communication skills - able to translate tech to users

Nice to have:

• ITIL knowledge
• Experience supporting cyber/security incidents (e.g. phishing)
• Involvement in infrastructure or migration projects

• Clear route to permanent role after 12 months
• Broad tech exposure (cloud + infrastructure + support)
• Collaborative team with real opportunity to develop and mentor others
• Stable environment with varied, hands-on work

If you're currently in a strong 2nd line role ready to step up or already operating at 3rd line and want a bit more variety, this is well worth a look.

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