IT Support Technician

AlignLayerNine is a managed IT and cybersecurity services provider supporting K-12 schools and mission-driven organizations. We're looking for an IT Support Technician to join our K-12 team - someone who thrives in a people-first environment, takes pride in responsive service, and is comfortable being the most reliable person in the building when something goes wrong. This is a dedicated on-site position supporting a K-12 school district in eastern Lake County. You'll work across multiple school buildings - elementary through high school - as the go-to escalation point for technology support. This is not an infrastructure or cabling role; the bulk of your day is user-facing support helping teachers, office staff, and administrators get back to doing their jobs. What you'll be doing

• Serving as the Tier 2 escalation point for technology issues, working alongside on-site Tier 1 technicians
• Troubleshooting Chromebooks, iPads, MacOS, and Windows PCs - primarily staff-facing, with some student services impact
• Communicating professionally with school administrators, principals, and district leadership when the site lead is unavailable
• Following established ticketing and documentation processes - this role is process-oriented by design
• Supporting periodic device deployment and refresh projects
• Escalating complex issues with thorough documentation so the right team can act quickly

• 2+ years of IT support experience; K-12 or education environment experience is a plus
• Comfortable supporting a mixed device fleet: Chromebooks, Windows, MacOS, and mobile devices
• Strong communication skills - you can translate tech into plain language and come across as professional in front of school leadership
• Process-driven and reliable; you follow the system and document your work
• Valid driver's license and reliable transportation required
• A+ or similar certification a plus

• $48,000 - $52,000 annually, based on experience. Full benefits package including health, dental, vision, life insurance, AD&D, short-term disability, 401(k) with employer match, paid time off, and sick time.