IT Support Engineer

As an IT Support Engineer, you will play a critical role in ensuring seamless day-to-day

operations. You will be the first point of contact for technical support and the key person

responsible for delivering a smooth onboarding experience for new employees. This is

an excellent opportunity for someone looking to build strong Microsoft 365 expertise

and progress toward a senior technical role.

You will work closely with senior team members to support internal users, maintain

systems, and contribute to a scalable, cloud-first IT environment., Helpdesk & Support

• Act as the first point of contact for IT support requests via the ITSM platform
• Triage, troubleshoot, and resolve issues across hardware, software, and cloud

applications

• Escalate complex issues where necessary
• Provide day-to-day support for internal tools and systems

Access & Identity Management

• Support Joiner/Mover/Leaver (JML) processes end-to-end
• Manage account provisioning, licensing, and permissions Maintain role-based access controls following least-privilege principles
• Support SSO provisioning within approved configurations

Microsoft 365 Administration

• Perform routine administration tasks (password resets, MFA, licences, group

management)

• Support users across Microsoft 365 tools including Teams, SharePoint,

OneDrive, and Exchange

• Assist with basic mailbox and collaboration platform configurations

• Strong interest in IT and technology, with a desire to grow in a SaaS environment
• Hands-on experience with Microsoft 365 (Teams, Outlook, SharePoint,
• OneDrive)
• Excellent communication skills with a customer-focused approach
• Organised and process-driven mindset
• Familiarity with ITSM tools (experience preferred but not essential) Understanding of security and compliance frameworks (e.g., ISO standards) isadvantageous
• Experience supporting macOS environments is desirable
• Knowledge of collaboration and documentation tools (e.g., project management
• and knowledge base platforms) is a plus

• Strong career progression opportunities in a fast-growing company
• Collaborative and supportive team culture
• Remote-first working with flexibility
• Generous holiday allowance and wellbeing support
• Private healthcare and enhanced family benefits
• Employee share schemes and performance incentives

Overview

Connect Group is working with a fast-growing, remote-first SaaS organisation. The

Workplace Services function is focused on enabling employees through reliable,

efficient, and modern technology.