ICT Helpdesk / Support Engineer

The client is looking for an ICT Helpdesk / Support Engineer to support internal IT operations. The role is focused on providing first-line and second-line support to internal users, ensuring smooth day-to-day IT operations, and managing a wide range of administrative and technical IT tasks., * Incident management for internal users

• Escalation to Shared Services and external service providers
• Supporting onboarding and offboarding of employees
• Managing hardware, software, and user access
• Ensuring proper functioning of IT services and collaboration tools
• The consultant will act as a central point of contact for IT support, ensuring that issues are resolved efficiently and that systems remain operational.

Requirements

The client is looking for a Hands-on ICT Support / Helpdesk profile with a broad scope of responsibilities.

Core responsibilities

Helpdesk & Incident Management

• First-line support for internal users
• Incident resolution and escalation when needed User & Access Management
• Creation of user accounts for new employees
• Offboarding (account deactivation, access removal)
• Managing access to:
• Remote applications
• File servers
• Microsoft Teams workspaces
• Extranet environments
• Mailboxes

Hardware & Asset Management

• Preparing and configuring computers
• Managing asset inventory

Security

• Badge management
• Monitoring and handling security alerts Infrastructure & Services
• Support for audio/video meeting room infrastructure
• Telephony support
• File server management

• Installation and configuration of specific software Profile expectations Strong hands-on IT support experience
• Ability to manage multiple operational tasks simultaneously
• Structured and organized approach to IT administration
• Strong communication skills with internal users