Remote Support Engineer
Role details
Job location
Tech stack
Job description
At Philips, we believe our people make the difference. As a Remote Support Engineer, you'll play a key role in helping customers succeed and improving lives through technology. We're looking for someone who enjoys solving technical challenges and building trusted relationships with customers. As a Remote Support Engineer, you'll be the first line of help for our customers - delivering exceptional service and ensuring they get the most out of Philips products. You'll support users across the DACH and EU regions, focusing on our Patient Care and Cardiology Informatics solutions. This role is at the heart of our customer support operations, working closely with cross-functional teams to improve both our products and the overall customer experience. ## Your role - Provide remote support for over 200 customers, resolving technical issues efficiently and empathetically. - Troubleshoot and analyze software and hardware incidents following standard Philips
Requirements
procedures. - Escalate critical or complex cases to senior experts when needed. - Maintain a high level of technical knowledge and continuously grow your expertise. - Contribute to our knowledge base and share best practices with global support teams. - Ensure every customer interaction reflects Philips' commitment to quality and care. ## You are the right fit if: - Experience in customer-facing technical support roles. - Strong analytical and problem-solving abilities. - Degree in **Computer Science **or related technical field. - Knowledge of** Microsoft SQL Server, DICOM, HL7, T-SQL,** or scripting languages (e.g., PowerShell). - ITIL Foundation certification and prior technical work on ISCV / XPER / IBE will be an added advantage. - Fluency in the German language and good English communication skills. - A collaborative, proactive, and customer-oriented mindset. How we work together We believe that we are better together than
