2nd Line Support Engineer - MSP - Liverpool

Oscar Associates (UK) Ltd

Liverpool, United Kingdom

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Liverpool, United Kingdom

Tech stack

Microsoft Windows

Microsoft Active Directory

VoIP

Dynamic Host Configuration Protocol

DNS

Virtual Private Networks (VPN)

Network Troubleshooting

Networking Basics

Internet Protocol Telephony

Firewalls (Computer Science)

Microsoft InTune

User Administration

Job description

· Provide 2nd line support across Microsoft 365, Windows environments, and core infrastructure · Manage Active Directory / Entra ID, user administration, patching, and backups · Support network troubleshooting including VPNs, firewalls, and connectivity issues · Assist with device management (Intune / MDM) and endpoint support · Support VoIP systems and telephony configurations · Work closely with senior engineers on escalations and project work · Maintain clear documentation and follow change control processes

Requirements

· Experience in a 1st/2nd Line Support role · Strong knowledge of Microsoft 365, Windows OS, Active Directory / Entra ID · Experience or exposure to VoIP / telephony systems · Understanding of networking fundamentals (DNS, DHCP, VPNs) · Good troubleshooting skills with a proactive approach · Strong communication skills and a customer-focused mindset · Relevant certifications (Microsoft, CompTIA) beneficial