IT Desktop Support Engineer

Excis is a global IT support leader, driven by innovation and collaboration. We are seeking a highly skilled and proactive IT Desktop Support Engineer (L2) to deliver technical support, manage IT infrastructure, and ensure a seamless end-user experience across multiple locations. Join us for a rewarding career in a supportive, growth-oriented environment where people and performance go hand in hand. Client presence in 190+ countries 6000+ Engineers globally 200+ Enterprise Clients We foster an open, friendly, and collaborative culture where individual achievements contribute to overall team success. From solving complex IT challenges to celebrating milestones, we put our people first. What You'll Do:

• In dedicated sites, affix an asset identifier tag to equipment in accordance with trained Runbook processes and update the asset CMDB when equipment or software changes occur

• Provide critical device support for factory EUC devices (laptops, PCs, printers, and peripherals) and provide onsite backup devices as needed

• Track asset locations and EUC device inventories at customer locations following guidance

• Provide onsite and remote end-user support for desktops, laptops, and IT systems

• Troubleshoot hardware, software, and network issues efficiently

• Support and manage mobile devices and printers

• Assist with basic network troubleshooting (TCP/IP, DNS, WINS)

• Work with network devices such as Cisco and HP (basic level)

• Deliver first-level application support for business systems

• Handle incidents and service requests in line with ITIL processes

• Ensure excellent customer service and user satisfaction, At Excis, your work has a direct impact. You'll be part of a dynamic and hands-on team where your technical expertise drives user satisfaction and operational success. We offer:

• A collaborative and supportive work environment

• Relevant IT qualification (Diploma/Degree in IT or related field)

• 1-2 years of experience in:

• Desktop Support

• Onsite End-User Support

• Remote Support

• Basic Network Support

• Basic understanding of:

• Network devices (Cisco, HP)

• Network topology (TCP/IP, DNS, WINS)

• Experience in:

• Mobile device management

• Printer support

• Working in an ITIL environment

• Basic knowledge of application support

Essential Skills:

• Strong customer service mindset

• Excellent interpersonal and communication skills (verbal and written English)

• Ability to work independently and in a team environment

Language Requirements:

• English: Proficiency level A1-C2 (strong communication required)