Data Analyst

Here at Serco, we are looking for two Data Analysts to join our MI & Analytics team supporting the AFRS contract. This is an exciting opportunity to work at the heart of a high-profile defence programme, delivering impactful data insights that drive operational and strategic decision-making.

As a Data Analyst, you will design and deliver data-driven reporting solutions, enabling AFRS teams to better understand performance, optimise processes, and unlock new insights. You'll work closely with operational leaders, consortium partners, and IT teams, bringing both innovation and pragmatism to how data is used across the programme.

As part of this you'll:

• Build strong relationships with stakeholders to understand business needs and shape reporting requirements
• Translate business requirements into data models, dashboards, and analytical solutions
• Design and develop semantic/presentation layers for reporting
• Create interactive dashboards and reports using enterprise BI and visualisation tools
• Develop rapid prototypes and analytical models to explore new insights
• Provide expert guidance on reporting tools and analytics approaches
• Support and enable self-service reporting capabilities
• Collaborate with internal teams, partners, and third-party providers
• Drive continuous improvement of reporting performance and usability
• Maintain high-quality documentation (data dictionaries, catalogues, glossaries)
• Contribute to BI strategy and roadmap development
• Support resolution of technical data/reporting issues
• Coach users and promote adoption of reporting tools and best practices, Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won't be hard to find. You'll also work with great people. You'll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

• Flexible working considered
• Pension - 6%
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion
• Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
• A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
• A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
• A safe and supportive culture.

• Proven experience delivering business intelligence and analytics solutions with measurable value
• Strong ability to engage stakeholders, challenge assumptions, and translate requirements into solutions
• Experience across corporate functions (Finance, HR, Procurement, IT) and/or operational systems
• Broad knowledge of BI tools such as SQL, SSRS, Power BI, Tableau, Domo, Excel
• Experience with ETL processes and data preparation
• Working knowledge of tools such as Power BI, Domo, Databricks or similar
• Understanding of data modelling and reporting frameworks
• Experience working with third-party partners and offshore teams
• Strong problem-solving skills with a customer-focused mindset
• Ability to thrive in a fast-paced, collaborative environment
• SC Clearance (or eligibility) - must have resided in the UK for the past 5 years

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.