IT Support Engineer

As an IT Support Engineer, you will be responsible for delivering high-quality support and project delivery across a wide range of customer environments. You will work on a mixture of BAU tasks, escalations, and infrastructure improvements, covering on-premise and cloud technologies., * Provide 2nd/3rd line technical support across customer systems.

• Support, maintain and configure Microsoft Windows Server and desktop environments.
• Administer and troubleshoot Azure, Microsoft 365, and other cloud services.
• Manage and support Active Directory, Group Policy, and identity management.
• Assist with cloud migrations, onboarding, and infrastructure upgrade projects.
• Support networking environments including Aruba and Cisco equipment.
• Diagnose and resolve issues related to LAN/WAN, VPNs, firewalls, and general connectivity.
• Produce clear technical documentation and contribute to service improvements.

• Strong background in Windows Server and Microsoft desktop operating systems.
• Hands-on experience with Azure AD, Microsoft 365 administration, and cloud-based services.
• Solid understanding of Active Directory, GPO, user management, and security configurations.
• Exposure to cloud migrations or hybrid cloud environments.
• Experience with Aruba and Cisco networking technologies (switching, wireless, routing).
• Previous experience working for an MSP or in a multi-customer environment is highly desirable.
• Strong troubleshooting skills and the ability to handle escalated technical issues.

• Salary up to £50,000
• Ongoing training and certification support (Microsoft, Azure, Cisco, Aruba)
• Involvement in varied project work
• Opportunity to progress within a growing MSP
• Supportive and collaborative team culture

Chapman Tate Associates is working with a growing Managed Service Provider in Portsmouth that is looking to add an experienced IT Support Engineer to its technical team. This role is ideal for someone who enjoys working in a multi-customer environment and is confident supporting modern Microsoft, cloud and network technologies.