IT Technician

We are looking for an experienced and hands-on IT Technician to support our growing retail business. You will play a key role in maintaining and troubleshooting IT systems across our estate of 60+ stores, ensuring minimal disruption to daily operations. This is a field-based role requiring regular travel to retail locations, working closely with store teams to resolve technical issues and maintain critical systems., * Provide first and second-line support for hardware, software, and network issues

• Troubleshoot POS systems, payment terminals, receipt printers, and in-store technology
• Support Windows desktops, tablets, and Android devices
• Diagnose faults and carry out repairs or hardware replacements

IT Systems & Hardware

• Install, configure, and maintain IT equipment including PCs, laptops, tablets, POS devices, routers, and printers
• Manage and maintain Microsoft 365 and other business applications
• Perform routine system maintenance and updates

Network & Infrastructure

• Monitor and maintain network performance (Wi-Fi, LAN, WAN)
• Support data centre (DC) administration
• Install and configure networking equipment
• Ensure IT security protocols are maintained

Data & Backups

• Perform and monitor backups for key systems (e.g. NetSuite, C2EPoS, Power BI)
• Restore systems and data when required

Supplier Management

• Liaise with third-party providers including POS vendors, payment providers, telecoms, and CCTV suppliers
• Coordinate issue resolution and system support with external partners

• Minimum 5 years' experience in IT support (retail or multi-site environment preferred)
• Strong experience with POS systems and retail technology
• Solid knowledge of Windows and Android operating systems
• Good understanding of networking (LAN/WAN, Wi-Fi)
• Experience with Microsoft 365 and cloud-based systems
• Knowledge of backup and disaster recovery processes
• Good people skills
• Excellent communication skills and ability to support non-technical users
• Strong problem-solving skills and ability to work independently

Additional Requirements

• Full UK driving licence (required)
• Willingness to travel regularly between sites
• Flexibility to work outside normal hours when needed
• Ability to lift and carry IT equipment

• Competitive salary
• Company vehicle or travel allowance (if applicable)
• Staff discount
• Opportunity to work in a fast-growing retail business
• Supportive and collaborative team environment