First Line IT Support Analyst

Working as a First Line IT Support Analyst you will deliver service desk and helpdesk support, troubleshooting hardware, software and network issues while ensuring excellent user support across the business.

As a First Line IT Support Analyst you will support IT infrastructure, manage user accounts and contribute to system improvements within a fast-paced and collaborative environment.

This role is ideal for someone passionate about IT support, technical troubleshooting and providing high-quality service desk solutions., Your duties as the First Line IT Support Analyst include:

• Provide IT Support: Deliver first line technical support via service desk and ticketing systems

• Troubleshoot Issues: Diagnose hardware, software and network problems efficiently

• Manage User Accounts: Administer Active Directory, permissions and account setups

• Maintain Systems: Support ongoing maintenance of IT infrastructure and secure environments

• Configure Devices: Set up user devices, systems and access requirements

• Document Solutions: Create technical documentation for fixes, processes and procedures

• Support Internal Systems: Assist with storage access and system administration tasks

• Ensure Security Compliance: Follow best practice in IT security and data protection

• IT Support Experience: Previous experience in IT support, service desk or helpdesk environments

• Operating Systems Knowledge: Experience with Windows and Mac OS; Linux advantageous

• Technical Troubleshooting: Proven ability to diagnose and resolve technical issues

• Networking Fundamentals: Understanding of basic networking and infrastructure

• Microsoft Technologies: Experience with Microsoft Server, Active Directory and Group Policy

• Security Awareness: Knowledge of modern cybersecurity and secure IT practices

• Communication Skills: Strong interpersonal skills to support users effectively

• Organisation Skills: Ability to prioritise and manage workload in a fast-paced setting

• Proactive Approach: Positive, solution-focused mindset with attention to detail

• Driving Requirement: Full UK driving licence and access to own transport

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Scarborough, North Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.