IT Support Specialist 2nd Level - Security

deeploi GmbH
München, Germany
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English

Job location

München, Germany

Tech stack

Microsoft Windows
Cloud Computing Security
Computer Security
Identity and Access Management
Cloud Platform System
Gsuite

Job description

  • Be the main security escalation point for our customers and our 1st-level support team.
  • Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions.
  • Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace).
  • Run security audits and compliance checks and guide customers on implementing best practices.
  • Help improve and automate security and support processes across IT Ops.

Requirements

  • Completed IT apprenticeship or equivalent experience as a system administrator - ideally with a focus on IT security.
  • Hands-on experience with MDM systems (security policies, application control, conditional access).
  • Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs).
  • Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz.
  • Customer-focused, patient, and committed to a security-first mindset.
  • Hands-on, proactive, and solution-driven in your daily work.
  • Fluent in English (C1).

Benefits & conditions

  • Be part of a small and rapidly growing team in Berlin and Munich with big ambitions and backed by top European VCs, like Atomico and Cherry Ventures.
  • Become part of the IT revolution and help us build the most compelling IT Management Platform in the market.
  • Attractive compensation package, including a virtual share package (VSOP).
  • High responsibility and ownership from day one.
  • Flexible work environment: hybrid work set up and employee benefits (public transportation ticket or Urban Sports Club, Corporate Benefits).
  • Well-equipped offices in Munich and Berlin.

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