Head of IT Service Desk & Workplace Experience

Sólo para miembros registrados

Barcelona, Spain

6 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English, Spanish

Experience level

Senior

Job location

Barcelona, Spain

Tech stack

Microsoft Active Directory

System Center Configuration Manager

Deployment Automation

Job description

A leading multinational insurance firm is seeking a Head of Service Desk and Workplace to enhance the work experience of 1200 contributors. This on-site role requires 10+ years in IT support, strong leadership in complex organizations, and a strategic mindset. The candidate will manage budgets, lead IT initiatives, and ensure optimal service delivery. Proficiency in English and Spanish is essential. This position offers a chance to significantly improve workplace efficiency and satisfaction., * Lead IT support through an internal team and key provider partnerships.

Develop data capture, metrics, and indicators for the service.
Manage budget proactively and wisely.
Lead change and transformation initiatives for the workplace.
Secure strong BAU delivery through the team and providers.

Requirements

10 years of experience in IT support-like activities or tools.
Familiar with automation and massive deployment tools.
Experience leading change in large, complex, multinational organizations.
Ability to communicate and motivate all levels of staff.
Professional working proficiency in English and Spanish., Experience in IT support-like activities or tools Leading change in large, complex organizations Familiarity with automation tools Capability to inspire new technology adoption Implementation of AI systems Strategic thinking & planning Strong writing and presentation skills Ability to communicate and motivate Capacity to adapt to change Experience with Nexthink, SCCM, Active Directory Descripción del empleo