IT Field Engineer

Excis is a global IT support leader, driven by innovation and collaboration.We are seeking a highly skilled and proactive IT Field Engineer to deliver technical support, manage IT infrastructure, and ensure a seamless end-user experience across multiple locations. Join us for a rewarding career in a supportive, growth-oriented environment where people and performance go hand in hand.

• Client presence in 190+ countries

• 6000+ Engineers globally

• 200+ Enterprise Clients

We foster an open, friendly, and collaborative culture where individual achievements contribute to overall team success. From solving complex IT challenges to celebrating milestones, we put our people first. About the Role: We are looking for a proactive and customer-focused IT Field Engineer to join our UK team. You will be the face of IT support across multiple sites in and around Milton Keynes, troubleshooting hardware, software, and network issues on the ground. This is a mobile, hands-on role - not desk-bound. If you enjoy variety, problem-solving, and working directly with end users, you'll fit right in. What You'll Do

• Provide first and second-level desktop support (Windows & basic Mac)

• Troubleshoot printers, peripherals, and AV equipment

• Log, track, and resolve tickets - maintain clear communication with users

• Work with third-party vendors on complex issues

• Perform preventative maintenance and remedial repairs on laptops, desktops, printers

• Use diagnostic tools for network and workstation issues, Benefits At Excis, your work has a direct impact. You'll be part of a dynamic and hands-on team where your technical expertise drives user satisfaction and operational success. We offer:

• A collaborative and supportive work environment

• Minimum 18 months of IT experience (2-3 years in Windows Desktop support preferred)

• Basic knowledge of networking and servers

• Fluent English and strong customer service skills

• Full UK driving license (essential - manual transmission van provided)

• Bachelor's degree or equivalent in Computer Science or related field (preferred)

Nice to Have:

• Mentoring or training experience (you may support junior technicians)

• Experience with Cisco Jabber or similar VOIP tools