Senior Application Support Engineer
Redline Group
Quorndon, United Kingdom
3 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Senior Compensation
£ 45KJob location
Quorndon, United Kingdom
Tech stack
Microsoft Windows
API
Artificial Intelligence
Systems Engineering
Automation of Tests
Azure
Databases
System Configuration
DNS
Monitoring of Systems
Virtual Private Networks (VPN)
Python
Linux System Administration
Linux Servers
Microsoft SQL Server
SQL Azure
Windows Server
MongoDB
Message Queuing Telemetry Transport (MQTT)
Networking Basics
Powershell
SQL Databases
Systems Integration
Software Vulnerability Management
Diagnostic Tools
Scripting (Bash/Python/Go/Ruby)
Cloud Platform System
System Availability
Software Troubleshooting
Firewalls (Computer Science)
Job description
A Senior Application Support Engineer is sought to join an innovative technology team in Ashby-de-la-Zouch, Leicestershire, contributing to the support, maintenance, and continuous improvement of customer-facing platforms and cloud-based infrastructure., * Support day-to-day operation of production and internal platforms, ensuring high availability.
- Monitor system performance, investigate alerts, and resolve technical issues.
- Assist with deployments, upgrades, patching, and environment configuration.
- Administer Microsoft Azure environments, including VMs, Azure SQL, App Services, and storage.
- Maintain Windows and Linux server environments, including user access and system configurations.
- Support database environments including Microsoft SQL Server and Azure SQL.
- Troubleshoot application and system integrations using logs, APIs, and diagnostic tools.
- Support messaging and integration technologies such as MQTT and connected systems.
- Participate in incident management, triage, and resolution across customer-facing systems.
- Manage support tickets, ensuring clear communication and timely resolution.
- Develop and maintain automation scripts using PowerShell, Python, and SQL.
- Support security best practices including patching, access control, and vulnerability management.
- Maintain technical documentation, including procedures, configurations, and troubleshooting guides.
- Contribute to continuous improvement initiatives and operational efficiency enhancements.
Requirements
- 5+ years' experience in application support, infrastructure, or systems engineering roles.
- Strong experience with Microsoft Azure administration and cloud environments.
- Experience with Windows Server and ideally Linux system administration.
- Strong knowledge of Microsoft SQL Server and/or Azure SQL.
- Experience with scripting (PowerShell and/or Python).
- Understanding of networking fundamentals (DNS, VPNs, firewalls).
- Experience supporting live production systems and resolving complex issues.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills with the ability to work across technical and non-technical teams.
- Desirable: Experience with containers, MongoDB, MQTT, IoT systems, or AI-driven tooling.
