Line Network Engineer - LAN & WiFi (Aruba)

• Diagnose and resolve complex network incidents, primarily related to wired and wireless infrastructure.
• Manage and progress fault tickets through to resolution within agreed SLAs.
• Perform root cause analysis and implement permanent fixes.
• Produce clear technical notes, incident reports, and documentation.
• Provide 2nd and 3rd line support for LAN and WiFi networks.

Projects & Change

• Assist with the design, implementation, and optimisation of LAN and WLAN solutions.
• Carry out network changes in line with change management processes.
• Work closely with customers during project delivery, from planning through to handover.
• Support and deliver network projects, including upgrades, migrations, and new deployments.

Customer Engagement

• Communicate effectively with both technical and non-technical stakeholders.
• Participate in customer meetings (remote and on-site) to discuss incidents, designs, and improvements.
• Maintain a professional and customer-focused approach at all times.
• Act as a trusted technical adviser to customers.

We are looking for an experienced 2nd / 3rd Line Network Engineer with a strong focus on LAN and Wireless networking, ideally with hands-on experience of Aruba technologies. This role combines operational support (fault tickets and escalations) with project work, delivering high-quality network solutions for our customers. You will be a technically strong engineer with excellent customer-facing skills, comfortable working independently while also collaborating with colleagues, customers, and third-party vendors., * Proven experience in a 2nd or 3rd line network engineering role.

• Strong knowledge of LAN and WiFi technologies.
• Solid understanding of:

o Switching & VLANs o Wireless standards (802.11) o Network security fundamentals o Troubleshooting complex network issues

• Experience working with ticketing systems and incident management processes.
• Experience supporting network-related projects alongside BAU support.
• Strong documentation and communication skills.

Desirable (Ideally)

• Experience in customer environments (MSP or enterprise).
• Relevant certifications (e.g. Aruba, Cisco, or equivalent).
• Hands-on experience with Aruba networking products, including:

o Aruba Wireless Access Points & Switches o Aruba Airwave o Aruba Central o Aruba ClearPass

Working Arrangements

• You must be based in Scotland and able to travel when required
• Hybrid Home / Our Edinburgh office
• Customer sites (primarily within Scotland but may include other sites within the UK on occasion)

Personal Attributes

• Strong problem-solving mindset
• Calm and methodical when dealing with incidents.
• Customer-focused with excellent interpersonal skills.
• Able to balance support workload with project delivery.
• Self-motivated and comfortable working remotely part time.