ServiceNow Technical Architect

• Understand Solution for the implementation or Maintenance of ServiceNow platform
• Work with Architect and customers for the technical requirements, document them, play back and baseline
• Develop a design aligned with the Architecture (if applicable) and technical requirements
• Lead a team of ServiceNow developers, web designers, integration SMEs and QA analysts to build and deploy the applications meeting the customer requirements
• Perform Sprint activities (if agile) with the customer and the team:

• Develop User stories from the requirements
• Estimate effort, Work with the product sponsor to prioritize the user stores
• Do sprint planning
• Assign sprint activities to the team

• Advise Best Practices and provide technical solutions and/or workaround for the issues/requirements
• Track and share the status of sprint / user stories with the Project Manager
• Identify and manage risks and challenges
• Ensure the quality deployment of the product as per the design
• Ensure the security, resilience of the components as per the design

• Service Catalog, Request, Workflow, Flow Designer
• HRSD, Knowledge, Employee Center
• SLM, Major Incident, Problem, Change, * Experience as a Technical Architect in ServiceNow
• Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture Solutions
• Understanding customer business requirements and converting them to functional requirements
• Responsible for reviewing requirements for accurate estimation
• Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
• Expertise ServiceNow deployments, ITSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
• Review, and do proactive analysis and resolve application issues as needed
• Mentor and share technical knowledge/guidance to team
• Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
• Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
• Should possess good knowledge in Agile/Scrum methodology

Desirable Skills / Knowledge / Experience

• Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
• Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
• Excellent team management skills to manage the project team and members
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)