Support Analyst

We're hiring a Support Analyst to join a growing IT team where you'll be the first point of contact for technical support. This is a brilliant opportunity for someone early in their IT career who enjoys problem-solving, helping people, and building technical expertise in a supportive environment. If you're someone who thrives on resolving issues, learning new technologies, and delivering great user experiences - this role is for you. What You'll Be Doing

• Act as the first line of support for IT queries via phone, email, and ticketing systems
• Troubleshoot hardware, software, and user issues
• Escalate complex problems to 2nd/3rd line teams
• Maintain accurate ticket logs, updates, and documentation
• Monitor and follow up on open tickets
• Contribute to knowledge base documentation
• Deliver excellent customer service across all interactions

• Experience in a service desk or customer-facing IT role

• Solid understanding of:

• Windows OS

• Microsoft Office

• Basic troubleshooting principles

• Strong problem-solving mindset

• Clear communication skills (technical * non-technical users)

• High attention to detail

Bonus points for:

• Basic SQL knowledge
• IT certifications (CompTIA, ITIL, Microsoft)

German language skills are highly desirable