Product Owner CRM / Customer Suite

• Building and further developing the CRM "Customer Suite" at pfister

• Prioritizing requirements and managing the platform backlog

• Building a "Customer Loyalty" program within the platform

• Ensuring the operational operation of the CRM solution (BSI)

• Direct collaboration with IT for seamless integration of the Customer Suite into the system landscape

• Involving various departments and proactive stakeholder management

• Building platform-specific analytics features to enable data-driven decisions

• Proven experience as a Product Owner in agile settings, especially CRM.

• Strong stakeholder management and technical understanding.

• Knowledge of BSI Customer Suite and data analytics., * Several years of experience as a "Product Owner" in an agile environment, ideally in the CRM area

• Strong stakeholder management

• Technical understanding of architectures and technological contexts

• Value-oriented thinking

• Core interest in the interaction between business, data, and artificial intelligence

• Language skills in English

• Experience with the BSI Customer Suite

• Experience with SAP, Apache Kafka, and Data Analytics

• "Requirements Engineering", SCRUM and/or project management certifications

• Skills to create or adapt technical documentation

• Strong SCRUM knowledge

• Language skills in French, Italian

• SAFe knowledge is an advantage

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At pfister, we pursue a vision: We want to move into every Swiss home with our products. For this, we are looking for energetic support. Help us bring the approximately 100,000 products of our range into the homes of our customers. Whether in one of the 18 branches or at the headquarters in Suhr: You can expect a unique environment, working with appealing products, and last but not least, appreciation and respect for your commitment. Around 1,400 people already work at pfister - will you join soon?