Senior Azure Cloud Engineer
Role details
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Job description
As a Senior Azure Cloud Engineer in Accenture's Managed Services team, you will be responsible for ensuring the stability, resilience, and optimization of client Azure cloud environments. You will manage incident resolution, break-fix activities, and change implementation, applying ITIL processes to deliver seamless service to our global clients and collaborate with our international team.
With deep technical expertise and strong problem-solving skills, you will act as a senior escalation point for critical incidents, mentor junior engineers, and collaborate closely with cross-functional teams to drive operational excellence. This role requires not only technical proficiency but also effective communication and client-facing skills to ensure delivery of exceptionally managed services., * Break-Fix & Change Execution: Conduct root-cause analysis, post-mortems, remediate issues, and implement changes following ITIL guidelines.
- Client Engagement: Act as a trusted advisor and escalation point for clients on Azure-related incidents, service requests, and operational improvements.
- Operations & Monitoring: Ensure proactive monitoring, performance tuning, and capacity management for Azure infrastructure and services.
- Governance & Compliance: Adhere to ITIL standards, security best practices, and client governance frameworks.
- Collaboration & Knowledge Sharing: Work closely with global delivery teams, service managers, and architects to implement operational improvements and knowledge transfer.
- Continuous Improvement: Identify opportunities for automation and efficiency in day-to-day operations using tools like Zabbix, Terraform, GitHub, Power Automate, and Ansible.
You will also be expected to remain agile in the face of shifting business priorities, adapting quickly to new projects and emerging technologies within the Azure ecosystem. Proactivity is key-you will regularly review and enhance cloud environments to optimize cost and performance, and you will champion the adoption of automation and infrastructure-as-code methodologies wherever possible. Your role will be instrumental in shaping and refining incident response strategies, ensuring that lessons learned translate into improved resilience and operational maturity for our clients.
We're looking for someone who enjoys working in dynamic environments, takes initiative, and is eager to keep learning and growing. In this role, you'll have the opportunity to make a real impact-both for our clients and across our global Accenture community-by helping to shape the future of cloud managed services.
- Mentorship: Guide and support junior engineers, sharing expertise and promoting a culture of excellence.
- People: Collaborate with cross-functional teams, including system administrators, Service Managers, and project managers, to ensure seamless integration and operation of cloud services for customers; communicate effectively and mentor junior team members to foster a collaborative and efficient working environment.
- Technology: Use in-depth understanding of cloud architecture and Azure capabilities to troubleshoot, manage, maintain, migrate, and optimize workloads for robust landing zones and other cloud infrastructure components, streamlining project workflows and ensuring reliability and scalability of customer cloud environments.
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
Requirements
As you step into this role, you will be expected to demonstrate hands-on expertise in deploying, configuring, and optimizing Azure resources to meet evolving business requirements. You will leverage industry-leading tools and frameworks to uphold the highest standards of operational efficiency and service continuity, seamlessly adapting to dynamic client landscapes. Your analytical acumen will ensure that all technical solutions are both resilient and scalable, anticipating future challenges before they arise. A keen attention to detail, coupled with a passion for learning, will enable you to stay ahead of technological advancements and emerging cloud trends.
