CNTM Systems Lead (Connecteam Specialist)

CSL - CNTM Systems Lead (Connecteam Specialist). This is a systems ownership role responsible for the design, control, and optimisation of NSN System & App CNTM across all sites, staff, and clients.

The role exists to eliminate operational inconsistency, enforce evidence-led compliance, and create full visibility across the business. This is not an administrative position., * Own CNTM architecture across sites and roles, including Digital Site Folders, permissions, and structure.

• Design and maintain operational forms with enforced logic, mandatory fields, evidence capture, and RAG classification.
• Implement escalation routing and 'Hold - Not Cleared' controls for incomplete or non-compliant submissions.
• Automate workflows including incident-to-task conversion, compliance alerts, and reporting.
• Deploy CNTM for all new sites with standardised configuration and onboarding.
• Maintain audit-ready standards at all times, aligned to Policy * SOP * RAMS * Forms * Evidence.
• Build dashboards and reporting for Account Managers, OCO, and Director oversight.

• Advanced hands-on experience with Connecteam or equivalent workforce SaaS.
• Demonstrable experience building workflows, automation, and system controls (not just using forms).
• Strong systems thinking with ability to structure operations into scalable logic.
• High attention to detail with audit-grade output.
• Experience in multi-site operations (security, facilities, or similar) is preferred.

DISQUALIFIERS

• Administrative or data-entry focused profiles without system ownership.
• No evidence of workflow design or automation.
• Reliance on manual processes, reminders, or training instead of system control., * Connecteam or equivalent workforce SaaS: 1 year (required)

Salary: £25 - £30 p/h

• Progression is tied to measurable system performance including submission compliance, audit readiness, and reduction in management admin time.

Pay: £25.00-£30.00 per hour

Benefits:

• Work from home