Application Support Analyst

The FX Support Analyst will serve as a technical and operational resource within the FX Technology team, responsible for overseeing application support for FX trading platforms including Murex, WSS FX, Celer, SmartTrade and internal Scotia applications. This role requires direct engagement with the FX trading desk, ensuring high availability, performance, and reliability of mission-critical systems across global markets.

In this role you will:

• Day-to-day support operations for FX trading applications, ensuring timely resolution of incidents and proactive issue prevention.
• Provide face-to-face and remote support to FX Trading and Sales desks worldwide.
• Maintain and enhance support documentation, runbooks, and escalation procedures.
• Collaborate with development teams to identify root causes and implement long-term fixes for recurring issues.
• Monitor system performance and help with strategies to consistantly improve alerting and reduce identification and resolution times.
• Develop tooling to automate recurring processes.

• Experience in GBM application support, preferably within FX.
• Understanding of FX products.
• Proven ability to troubleshoot issues and drive resolution.
• Strong communication skills and ability to interact directly with traders and sales staff.
• Experience with ITIL processes and incident management tools
• Familiarity with scripting and automation tools (Python, Tidal, Ansible) is a plus.
• Flexibility required for rotational shift support schedule including on-call and weekends during production releases and maintenance activities, * Bachelor's degree in Computer Science, Finance, or related field.
• Exposure to FX Options and exotic products support is highly desirable.
• Knowledge of regulatory environments and compliance standards in capital markets.

Location(s): England : Greater London : London (UK)

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.