Application Support Technical Specialist
Role details
Job location
Tech stack
Job description
An Application Support Specialist is part of a 13-member team responsible for providing second-level support for a variety of financial applications, both vendor-supplied and internally developed.
These applications include a combination of Software as a Service (SaaS) solutions and custom-built systems operating within a Windows Server environment, utilizing MS SQL databases, SSRS, and SSIS, hosted in both an on-premises data center and the Azure cloud. Serving over 1,000 business users, primarily Investment Managers, Financial Planners, and administrative staff, these mission-critical applications are complemented by numerous smaller tools that facilitate specific business processes.
Candidates with experience in financial organizations or high-pressure support settings are preferred, and the role offers a hybrid working arrangement, requiring four days of on-site presence each week.
What will you do?
- Using tools to track alerts, uptime, and performance
- Diagnosing, troubleshooting, and resolving application errors, bugs, and performance issues within SLAs
- Providing 2nd/3rd line technical assistance to end-users
- Validating failed data files, running reports, and reprocessing data to ensure continuity
- Managing, configuring, and optimizing AI-driven platforms, models, and workflows
- Creating bug reports in Jira and documenting replication steps for technical teams
- Managing changes, updates, and application improvements
- Knowledge of DevOps tools, ITIL practices, and Agile ceremonies
- CRM (deep dive) application support
- Proficiency in SQL is critical for querying databases to investigate data inconsistencies or investigate log-level errors
Requirements
Do you have experience in Windows?, * Strong problem-solving, communication, and ability to work under pressure.
- Knowledge of ITIL Practices (Incident and Change Management) is frequently requested.
- Strong analytical troubleshooting, interpersonal communication, and the ability to work under pressure
- Act as the bridge between complex software, developers, and non-technical end-users
- Translate complex technical bugs into simple terms for non-technical users, while providing precise, actionable logs and steps for developers.
- Maintain detailed knowledge bases (KBs) and FAQs. Good documentation reduces future support tickets by enabling user self-service
Nice-to-have:
- Experience with Azure
- Knowledge of APIs, web services, and how systems interact.
- Willingness to handle off-hours, weekend releases, or rotating shifts.
- Knowledge of PowerShell, to automate repetitive tasks or build custom scripts for application builds
- Foundational knowledge in languages like Java or JavaScript to help interpret application code during troubleshooting, Active Learning, Agile Methodology, AI Ops, Application Integrations, Artificial Intelligence Software, Detail-Oriented, Emerging Technologies, Enterprise Application Delivery, Group Problem Solving, Programming Languages, Software Development Life Cycle (SDLC)
Benefits & conditions
A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Opportunities to work with the best in the field
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible working options fully supported.
Agency Notice RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.
