Salesforce Change Management Specialist

Salesforce Change Management Specialist London (Hybrid) - 3 Days in Office | Up to £95,000 + Benefits | Permanent Role

The Opportunity

• Lead and deliver end-to-end change management strategies across Salesforce transformation programmes
• Drive stakeholder engagement, adoption, and business readiness across multiple business units
• Partner with programme leads, Salesforce teams, and senior leadership to ensure successful change delivery

Key Responsibilities

• Develop and execute change strategies, including stakeholder analysis, impact assessments & adoption roadmapsa
• Own communications and engagement plans, ensuring clear, consistent messaging
• Design and deliver training & user enablement programmes tailored to diverse audiences
• Track adoption using KPIs, feedback loops & insights to continuously improve outcomes
• Proactively manage resistance through coaching, workshops & stakeholder alignment
• Collaborate with admins, developers & analysts to embed change into delivery

What We're Looking For

• Proven experience in change management within Salesforce or large-scale CRM programmes
• Strong knowledge of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud)
• Expertise in methodologies such as PROSCI, ADKAR, or Kotter
• Excellent stakeholder management, communication & facilitation skills
• Experience delivering training and driving user adoption in agile environments

Nice to Have

• Salesforce certifications (Admin, Associate, BA)
• Change certifications (PROSCI, APMG, ACMP)
• Experience across complex, multi-region digital transformation programmes

• Proven experience in change management within Salesforce or large-scale CRM programmes
• Strong knowledge of Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud)
• Expertise in methodologies such as PROSCI, ADKAR, or Kotter
• Excellent stakeholder management, communication & facilitation skills
• Experience delivering training and driving user adoption in agile environments

Nice to Have

• Salesforce certifications (Admin, Associate, BA)
• Change certifications (PROSCI, APMG, ACMP)
• Experience across complex, multi-region digital transformation programmes