Senior Infrastructure Engineer

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC., The Chief Platform Office are looking for a Senior Infrastructure Engineer to be a technical service manager, handling the supplier relationships supporting the infrastructure that underpin all internal services, public taxes and benefits.

We are HMRC Chief Digital and Information Office’s (CDIO) Tax, Benefits & EOps and we oversee and manage the supplier undertaking the operations and delivery onto critical national tax infrastructure (ETMP) and HMRC’s corporate IT services (EOPS).

Our aim is to assure and drive improvements to these technical services, enabling HMRC to improve and enhance its role while meeting whatever challenges that come along.

TAX, Benefits & EOps has been completely redesigned in conjunction with CDIO’s Target Operating Model and the re-procurement of its primary supplier. The newly designed SAP ECC6.0 Team will focus its activities on key governance and oversight over the supplier, who will be responsible for the running and operation of the services.

The Infrastructure Operations team provides a focal point and ownership for the cloud infrastructure performance and availability on the platform, as well as translate and champion central profession expectations at the platform level., Reporting directly to the Lead Infrastructure Engineer, you will be responsible for supporting service management, assuring the platform performance runs the Azure infrastructure to time, cost and quality measures. You will:

• Actively contribute to the team development where knowledge and experience are shared is crucial to the role.
• Demonstrate enthusiasm and resilience to deliver meaningful change in a fast-paced environment with changing priorities.
• Having an infrastructure background with a technical understanding of cloud infrastructure (i.e., virtual machines, datacentres, environments and the Linux Operating System., The Senior Infrastructure Engineer will provide direct support in the active management of all aspects of interim and strategic capacity planning whilst safeguarding SAP services throughout the product life cycle.

You will be responsible for the day to day running of the SAP Infrastructure hosted in Azure whilst ensuring future demand and change are supported.

The role also supports the documentation of the organisation’s data assets, to aid understanding, to allow more effective integration of data, whilst diminishing legacy data silos, enabling HMRC’s hugely complex IT estate towards a smaller set of strategic systems.

You will also assist in the provision of outstanding services and consistent levels of capability, as the need arises by the organisation, while building and maintaining relationships across Tax, Benefits & EOps with customers and suppliers to ensure high-quality, cost-effective provision of service that align to and support business needs., * Working with technical architects to translate architectural designs into operations.

• Providing specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service.
• Handling financials of the infrastructure and analyse cost savings in the Azure platform.
• Providing a long-term view of the platform and drive capability uplifts.
• Managing disaster recovery rehearsal and planning.
• Monitoring platform performance and availability.
• Working with suppliers maintaining a high quality of service.
• Maintaining documentation of the infrastructure assets and architecture.
• Providing oversight and advice to colleagues and suppliers.
• Supporting the management and governance of suppliers., If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate., HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK. Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

See our vetting charter . People working with government assets must complete baseline personnel security standard (opens in new window) checks., * UK nationals

• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service, Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles. In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk. Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns, unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website. Apply now You must create an Indeed account before continuing to the company website to apply Review for HM Revenue and Customs Review for HM Revenue and Customs, Edinburgh, SCT Review for Infrastructure Engineer at HM Revenue and Customs Review for Infrastructure Engineer at HM Revenue and Customs, Edinburgh, SCT Salaries for HM Revenue and Customs

• Demonstrable experience of whole life of service delivery and end-to-end focus on designing, developing, delivering, operating and maintaining IT services.

• Ability to coordinate products, suppliers, and vendors, and lead incident resolution.

• Experience of continuous improvement through proactively identifying and implementing service and business improvements, prioritising efficiency and value.

• Proven ability to assess opportunities for automation and innovative approaches, evaluate cost-benefit, and support change implementation.

• Evidence of critical thinking and apply analytical skills to deliver optimal user-focused services.

• Demonstrable experience of availability & capacity planning, monitoring, and improving services and ensuring cost-effective performance and sustainability of components (hardware, software, network, cloud).

• Evidence of taking accountability and ownership for resolving technical issues and ensuring solutions meet business needs.

• Proven technical expertise and strong knowledge of relevant technologies, including Microsoft Azure and Linux OS.

Desirable Criteria:

• Experience of leading a team.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace, * Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace, Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.