Data Operations Manager

Imagine leading the operational backbone of CQC's Enterprise Data Platform (EDP), ensuring that data services are reliable, well-managed, and consistently deliver value to the organisation.

CQC's cloud-based Enterprise Data Platform is built on Microsoft Azure to deliver governed data and analytics, integration and archiving capabilities.

As Data Operations Manager, you will play a key role in ensuring that demand is effectively managed, services are stable and high-quality, and that the organisation can confidently rely on the platform to support its insight and regulatory requirements .

The role You'll play an important part in delivering our mission. In this role, you'll:

• Lead the operational management of the Enterprise Data Platform, ensuring services are reliable, controlled and meet organisational needs
• Manage demand, incidents, changes and releases, ensuring work is prioritised and delivered effectively
• Provide operational oversight and reporting, giving clear insight into performance, demand and value delivered
• Oversee data quality monitoring and assurance, ensuring issues are identified and resolved
• Work closely with the Data Platform Lead and Principal Data Engineer to ensure that platform capabilities and engineering standards are delivered effectively in practice

What you'll do

• Manage demand, incidents, changes, releases and CAB
• Provide operational reporting on performance, volumes and trends
• Oversee data quality monitoring and issue resolution
• Manage data engineering teams
• Ensure operational readiness and CI/CD, We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:
• Age
• Sex
• Gender identity or expression
• Sexual orientation
• Religion or belief
• Ethnicity
• Disability

Values and vision We are guided by our core values, which shape our work and our culture. Excellence - being a high-performing organisation. Caring - treating everyone with dignity and respect. Integrity - doing the right thing. Teamwork - learning from each other to be the best we can. We are a disability confident employer and a carer confident employer.

A Note on AI AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

• AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.
• Spell-checking and condensing word counts are great ways to use AI effectively.
• Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.
• Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.

Do you have experience in Azure?, * Experience managing data or technical operations

• Knowledge of incident, change and release processes
• Ability to provide clear operational reporting
• Experience working with data engineering teams
• Strong prioritisation and stakeholder skills

Join us and help CQC run a reliable, high-performing data platform that delivers real value to the organisation

Pulled from the full job description

• Annual leave
• Company pension
• Discounted gym membership
• Car scheme, We offer a wide range of benefits, including:
• Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
• Training and development opportunities.
• Wellbeing initiatives, such as gym discounts and meditation.
• NHS pension scheme, with around 14% employer contribution.
• Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!