Client Implementation Specialist

We're looking for a Client-Facing Cloud Implementation Specialist to join a growing Digital Services team within a well-established professional services environment.

This is an excellent opportunity for someone from a technical support, MSP, or IT service background who is ready to step into a more client-facing and consultative role.

You'll support businesses as they transition onto modern cloud accounting platforms such as Xero and QuickBooks Online, helping them through onboarding, data migration, and go-live support.

This is a hands-on role where you'll combine technical troubleshooting, systems understanding, and client communication to deliver smooth implementations across multiple clients.

What you'll be doing -

• Supporting clients through cloud accounting migrations (Xero & QuickBooks Online)
• Running discovery sessions to understand current systems and processes
• Helping design efficient, simplified future-state workflows
• Managing onboarding journeys from setup through to go-live
• Troubleshooting data, integration, and configuration issues
• Supporting bank feeds, chart of accounts, and system setups
• Working across internal systems and onboarding tools
• Improving data quality and supporting process standardisation
• Communicating clearly with non-technical stakeholders
• Providing support to junior team members and assisting with quality checks

We're open on background - the key requirement is strong technical aptitude and communication skills.

You'll likely have experience in:

• 1st line / 2nd line IT support
• MSP / managed service provider environments
• SaaS support or software implementation roles
• Internal IT support looking to move into client-facing work

You'll also be:

• Confident troubleshooting technical issues across multiple systems
• Comfortable speaking with clients and explaining technical concepts simply
• Interested in moving into a more consultative, client-facing role
• Open to learning new platforms (including accounting systems)
• Organised, proactive, and able to manage multiple priorities

You'll get real variety, ownership of work, and exposure to business change projects - not just ticket-based support.

If you come from an IT support, MSP, or technical services background and are looking to step into a more client-facing implementation role working with cloud systems, we'd love to hear from you.