Internal IT Lead

That's why we're looking for an Internal IT Lead - someone who can lead our small Internal IT team, stay hands-on where it matters, and help us build a modern Internal IT function for a fast-moving, cloud-first company.

This is not a purely managerial role, and it is not a traditional helpdesk role either. It is a hands-on role for someone who enjoys combining people leadership, operational ownership, service improvement, and secure workplace technology.

What makes this role exciting

You'll lead Sendcloud's Internal IT function and help shape the employee experience with workplace technology across the company.

This is a chance to shape and mature Internal IT in a modern SaaS company where workplace technology really matters.

You'll have real ownership and visible impact across the employee experience. You'll combine leadership with hands-on execution, help grow a small team, and build an Internal IT function that is reliable, scalable, secure, and genuinely helpful.

You'll make sure the basics work really well - laptops, onboarding, office connectivity, meeting rooms, peripherals, access setup, collaboration tools, and support channels - while also improving structure, automation, lifecycle management, and service quality over time.

You'll work closely with teams like People, Security, Finance, Platform, and Office Management, while guiding a small Internal IT team and helping it grow in maturity and ownership., * Lead and support a small Internal IT team, initially 1-2 direct reports

• Deliver a reliable employee IT experience across office-based and hybrid working
• Own onboarding, role-change, and offboarding IT processes
• Administer and improve core workplace systems such as Google Workspace, Okta, Slack, Jira, password management tools, and other internal applications
• Manage the lifecycle of laptops, peripherals, and workplace IT equipment
• Maintain strong access hygiene, device lifecycle control, and application ownership
• Improve support channels and workflows, including Slack, Jira/service desk processes, documentation, and self-service guidance
• Help simplify, standardize, and automate Internal IT operations over time
• Partner with Security and other stakeholders to keep workplace technology secure, reliable, and well-governed

What success looks like

Within your first 6-12 months, we'd expect to see:

• Employees experience Internal IT as responsive, helpful, and easy to work with
• Onboarding and offboarding run more smoothly and consistently
• Workplace systems and device lifecycle are more structured and clearly owned
• Support channels and workflows are easier to use and better organized
• The Internal IT team operates with clearer priorities, stronger habits, and better knowledge sharing

Our perfect match

You are hands-on, pragmatic, and structured. You know how to keep day-to-day Internal IT running well, while also improving how the function works over time.

You are comfortable combining operational ownership with small-team leadership, and you know how to help others grow in confidence, ownership, and effectiveness.

• 4+ years of experience in Internal IT, workplace IT, IT operations, or a similar environment
• Experience leading, mentoring, or coaching others in a small team setup
• Strong hands-on experience with workplace tools such as Google Workspace, Okta, Slack, Jira / Jira Service Management, password management platforms, and endpoint or device management tooling
• Experience with onboarding/offboarding, access provisioning, and workplace support operations
• Experience with laptop and hardware lifecycle management, asset tracking, and employee equipment support
• Good understanding of internal IT service processes and how to make support more structured and scalable
• Strong communication and stakeholder management skills
• Proactive mindset - you don't just solve problems, you improve how things work

Nice-to-have

• Experience with MDM or endpoint management
• Experience with office networking equipment and workplace AV / conferencing setups
• Experience with SaaS administration and internal application governance
• Familiarity with access governance, secure workplace operations, and audit-related controls

Dutch is a plus, but not a requirement - English is the working language for this role!

• A good salary that grows within the company and your accomplishments 28 holidays per year on a full-time basis + a free holiday on/around your birthday
• After 3 years of employment, you get a sabbatical of 4 weeks from us
• Keep growing with a study budget of €2000,- per year!
• Stay fit with our office gym
• Pension scheme A flexible hybrid working model and a dedicated 500€ budget to set up your home office Access to many discount programs, shop till you drop!